My account was disabled due to multiple series of chargebacks. Let me state that, yes, I did have to refund a Nitro gift subscription, but only due to the fact that I didn't buy, and nor was I aware of it. I had downloaded some software from this Discord server (on the 6th of January, this year), where it had installed some type of malware made for Discord, and what it did was buy multiple subscriptions of Nitro gifts. On the January 10th, the malware decided to activate. It was only successful once, since the bank had sent a fraud notice out to person who owned the debit card I was using, and since they had no idea what it was about, they said it was fraud which prompted Chase to disable the entire card, and get a 10 dollar refund. Over the next 3 days, it tried and tried to keep purchasing Nitro gifts, but of course, it couldn't since the debit card was disabled. On the 13th, I checked my billing and obviously noticed that something wasn't right. I then thought my account was compromised, so I then tried turning on 2FA and changing my password. The password worked, but when trying to turn 2FA on, my Discord would just close, then reopen. That's when I knew, I installed some fishy programs (only thought that since I had watched a SomeOrdinaryGamers video about something similar to this). I first tried deleting the app, along with the local app data directories for Discord, and it worked! I then looked at my downloads and tried looking at what I had downloaded before the 10th, and that one malicious program was the only executable I had installed a few days leading up to this incident, so I figured it was that. Fast forward to January 21st, I go to my computer and when Discord opens up, I saw that I wasn't signed in, so I instantly thought it was malware again. I then deleted Discord and the app data, then reinstalled. I try signing in, and I see in red text "Your account has been disabled. Check your email." I obviously got nervous since I don't even know what I had done wrong, so as they said, I checked my email. I see that at 6 AM that morning, my account was disabled for "one or more chargebacks associated with purchases made on your account." I obviously tried appealing their decision on the website they told me to go to and tried DM'ing their Twitter account, and it has been 2 days with no response. I tried emailing their support email (email@example.com) on the 22nd, and got sent an automated response that said,
We just wanted to confirm that we have received your inquiry (11223179). You put time and effort into contacting us, so our Support Team will make sure we give your inquiry the attention it deserves.
The Discord Team"
POTATO was my very, very old username and my Discord account that I'm trying to recover is bruhalert#5122. Plus I think they made a new case since my case number is different. So I have been waiting and waiting for a response, and I have received none. I am truly afraid about my account's future and this is my desperate attempt to have someone out there help me. I have no idea what to do at the moment. I know that refunding is against the TOS but I had to since I've never bought anything from Discord. I have since apologized to them for charge backing. If anyone can send this to someone who works for Discord, I will greatly appreciate it, so very much, and if anyone who works at Discord sees this, can I please at least get an response as I have stated that I will never do this ever again, even if this incident happens again.
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