I need help, my account was hacked

I was hacked, and the hacker reset my password and registered another account in my email, I have already tried to contact support, they say that the email in question is connected to another account that was not hacked. and when I present evidence about the hacking and everything that happened, they put the ticket as resolved without responding to me. The hacker has already spent more than US$20.00 on my card, and would have spent much more if I hadn't blocked it. Now I'm here, without help from support, and with an unusable card. I don't know what to do anymore, what irritates me is that I have proof of EVERYTHING, and they simply ignore it