This is an archived community post.

This post is no longer open for new replies - but we'd still love to hear from you! Share your feedback with our team via our Feedback Form.

Need help getting started? Check out this article for step-by-step instructions on submitting feedback through the form.

A Log For My Hijacked Account

Agoatlol

This is more of a personal log of what's been happening. Takes the edge off and maybe someone will find this useful or be able to help me out.

On April 13th, my account TsarUnion (joined 2020) was hijacked via the “I reported you” scam. I never dealt with Discord support before so it seemed quite legit. It was also the first thing I saw from an irl friend account in the morning so I was double stupid. My email was changed, my phone unlinked and I could not log in at all. Fast forward to accidentally making a new account with the same email (I deleted it) and making about 5 tickets before eventually coming to one final 6th, today it has been marked as solved. After being elevated and waiting for 2 months, I was told that they “could not give me more information or support for the request”. 

So I sucked it up and made a 7th. Right during the hour, it got marked as solved. I replied back to it to reopen it, but I'm stuck questioning what now.

I ran two servers (which I now somewhat do via an alt I had lying around since 2021) so for one of them, I had a support request put in for transfership (it is STILL going through) so maybe that'll help my case to prove legitimacy. I've provided screenshot evidence, dates, IDs, etc. I'm not sure what else to do other than to sit and wait.

I know that Discord support is a waiting game. 2 months is about average, don't spam them and maybe replying will get your ticket elevated. I haven't tried messaging their Twitter but I'm not too sure what to do.

TL:DR this sucks.

2

Kommentarer

3 kommentarer

Dato Stemmer
  • Doppi

    2 months sounds about right. Was that way for me. Twitter support is useless. They don't really do anything other than pat you on the back and hope you won't spam tickets. 
    Also good that you deleted the 2nd email. They won't talk to you if its still in use. 

    2
  • Agoatlol

    Woke up this morning and my ticket is still open. It seems like replying did the trick. Just hoping that it actually goes somewhere.

    0
  • Agoatlol

    They falsely solved it again. Abandoning it and making another ticket.

    1