How Well Does Replying Work?

Here I'd like to both provide information and ask on the practice of replying to your own tickets.

Long story short I was hacked with the “I accidentally reported you" scam 3 months ago and Discord Support bots at the moment have basically been telling me “Screw you”.

Now back in the first week I was hacked, I made a support ticket and I made the rookie mistake of replying back with “I think (X) happened”, “Please help I can't login”, “Please please please” and funnily enough looking back on this “mistake”, it is the only time I ever got the attention of Discord support. However what stopped me from getting help was that I accidentally made a new account with the email and didn't delete it before then which, y'know, sucked.

I read the forums quite often and the one big piece of advice I see is “Don't reply to your tickets, you get pushed back down". Well I can make all the tickets I want, how about I try replying with some extra information? Just recently with a ticket I made a little over a day ago, with no bot response, I made a replying going over what I couldn't do like not being able to reset my email myself when I saw my ticket was updated a few hours ago with no response.

What about you guys? I do remember one person replying to a bot-solved ticket and getting the magic email. Have any of you gotten through with this strategy?