My account got hacked even with 2-factor
Hi recently my account got hacked. I'm a discord user since 2016 and that's so sad to happen.
I had my 2-factor enable and even with it on, my account got hacked. Problem is I had my paypal info for Nitro payments (I removed all my info, connections and so) I HIGHLY recommend you do this too. Discord used to be my favorite app for sooo long, because for us players it's a nice way to play together in a voice chat/call.
But now I see how they have a bad support and don't give a **** for us as a “customer”….well as I had (and have) a nitro I think we have a Company x Customer relationship, don't we?. It's been almost 20 days since it happened, by my luck I could recover my discord account (not with discord help) but they could buy 3 Nitro services on my Paypal account. I even made a Report at Police, sent do Discord Support and never received a reply since them. I had to pay my Credit Card Statement las month and now I'll open a dispute at my Bank.
With all the events, the stress I went through and am still going through and Discord's lack of moral, financial and security responsibility, I will never again recommend spending a cent!
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They won't even read this, congratulations. Although, I dare say, they can be sued.
There’s probably no point in contacting technical support either, they don’t do this, but if they returned Trust and Safety, they would help us (click on the link)
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Они даже не станут это читать, поздравляю. Хотя, осмелюсь предположить, на них можно подать в суд. Обращаться в техподдержку, наверное, тоже нет смысла, они этого не делают, но если бы они вернули Trust and Safety, то помогли бы нам (нажмите на ссылку, и проголосуйте, точно так же можно написать комментарий об этой ситуации).
https://support.discord.com/hc/en-us/community/posts/24781831607959-EN-I-suggest-putting-Trust-and-Safety-back-into-the-requests-on-the-site-support-discord-com-RU-Я-предлагаю-вернуть-Trust-and-Safety-в-запросы-на-сайте-support-discord-com
By the way, in the comments there, you will find a link to the petition, please help spread it! And write a comment about your problem there.
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In my experience, you need to tell them that you were not answered in the tickets, like the question and the description of the question, after which they will ask you what you want to do, and you have to explain everything to them. You can do this many times, sooner or later you will come across someone who is ready to serve you.
The funny thing about all this is that, apparently, Discord explains this behavior (ignoring you) by the fact that they are overloaded, but by their own actions they force you to overload them, creating new tickets to get at least some help.0
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