Nitro downgrade (cancellation of an upgrade)

I was in the middle of using credit for classic, and I wanted to use my Nitro (premium will be capitalized) credit that was just sitting there buried under months of classic credit. In an attempt to activate it, I upgraded my "subscription" (all claimed gifts) and was charged around $3. I had done this successfully before without putting in a credit card, but this time I did, and I realized that I was actually being charged to upgrade from classic to Nitro, and my Nitro credit was not being activated. When I requested a refund, I received the refund (so I'm net 0 in money at this point) but I also LOST THREE WEEKS OF NITRO CLASSIC in the process because downgrades aren't a thing. I can think of some loopholes as to why it has not been a thing, but it would not take revolutionary thinking to close them.

TLDR: Make Nitro downgrades (back to classic) possible so people like me don't lose nitro value.

echotrap

8. november 2021 21:07

Yes, also, if you disable Nitro upgraded accounts by demanding phone 'verification' without ever having received a phone number to verify, then sending those accounts into a 'wait your timeout' loop. Please reimburse the nitro payment to the used credit card... Because having people pay for a service upgrade, then taking the entirety of their service away might be considered fraud, right?

Kommentarer