Option in the server's onboarding to select (Important read-only channels) and make them visible at all times, whether or not Show All Channels is checked on the user's client.
With the on boarding feature enabled in the discord server and having all the channels visible by default. This also causes the user's discord client to default it's setting "Show All Channels" to be unchecked after joining. This is a problem.
This has caused both our users and staff members a headache. We added a new channel (an Important one) and some users have complained about not seeing the new channel. Accidentally clearing suggested channels. Or not knowing how to make all channels visible. This is due to the on boarding with new channels added and defaulted NOT being applied to current users.
My suggestion: There should be an option in the server's onboarding to select (Important read-only channels) and make them visible at all times, whether or not Show All Channels is checked on the user's client.
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I agree that this is a major usability problem that needs to be addressed.
We have temporarily disabled this Onboarding "feature" due to issues that were causing confusion among both our staff and members. The feature was hiding newly created and critical channels from regular and new members, making some important parts of the server to become almost completely unusable in this current "feature's" state. Discord already has many options and settings for end-users to navigate, and this additional burden was overwhelming for new members. Despite answering all of the questions, channels were still being hidden, requiring manual input from the user to show them again. We appreciate the effort to improve the community experience, but we suggest re-evaluating the Onboarding "feature" to ensure it's working seamlessly for everyone.
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