Support can’t let me regain access from Limited Access even though the FAQ says it should

Limonfito
Hi! My account has been placed in Limited Access due to suspicious activity (I sent many requests too fast and joined servers). The instructions in the FAQ: https://support.discord.com/hc/en-us/articles/6461420677527-Limited-Access-FAQ, the app and the message sent by the Discord bot via DM say I have to appeal via a ticket to Trust & Safety. 6 days ago I filed a ticket, I got twice a response. The first from Clyde the bot and a second one a few days later from the Trust & Safety team bot, both of them stating that there isn’t a ban on my account and that they can’t help me. But the thing is… it isn’t a ban. Then my ticket got to a human agent, who tells me that Trust & Safety DON’T handle these requests and that they can’t help me. The only suggestion being not doing anything in my account for at least 48 h and see if it persists. But the FAQ says the only way to get out of Limited Access is via Trust & Safety… This is unacceptable. Why redirect to an appeal form that you wouldn’t solve? I just wanna use my account normally. Please review my case.
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Kommentare

12 Kommentare

Datum Stimmen
  • Mdiscloses
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    Me too system has limited my access without any reasons and when you submited appearl ticket for Turst & Safety clyde will replay for you that your account not banded , i go to Help & Support team (select gitting issue) then they told they will be forward my ticket to Trust & Safety team , but thats before 5 day and nothing changed yet.

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  • Limonfito

    Same here. Hopefully this gets fixed soon…

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  • Mdiscloses

    Just hope...

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  • eto

    same here

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  • Minato57fmk
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    me too idk what to do cause it is pretty annoying rn

     

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  • sknfsjenfisebfise

    I'm currently facing the same issue.

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  • Leahdiscord123

    the support is so bad, its been 3 weeks that im on limited access and nothing is going on all they say is "wait a few days and it will work again" most cancerous support ive ever seen in my life at any f'in company.

    and now when i reply to the ticket they just mark it as solved lmao. pathetic

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  • Dzejnixu

    same problem here

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  • Aux

    I'm also going through this right now too. Same issue and same responses. I really hope I get my account off limited access and it doesn't take 3 weeks..

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  • Etiennecosyn

    I can't access my account again because I got limited access on it I need my account back and I have work on my account and support doesn't help soon even when they say they do

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  • Etiennecosyn

    I can't access my account again because I got limited access on it I need my account back I added to many people quickly and discord thought it was spam but I'm not a spammer I wanted to make friends and I really need my account back for work please I've contacted support so many times but they do nothing 

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  • Mats
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    Same problem here.  Discord Support refuses to respond to me.  I was placed on Limited Access for zero reason with zero explanation.  I was told it would be removed within a couple days.  It's been an entire month, it has not been removed, and now an account of 7 years progress is now forfeited for absolutely zero reason. I woke up one morning and received a DM saying I was placed on limited access, again, up until this point, did not do anything wrong.  I've emailed this unprofessional support team over 15 times and have not received a solution or even a response at that.  Is there any way I can contact a higher up than Discord support employees who don't respond? This is pathetic.

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