Account Disabled

On the 4th I submitted a ticket (Ticket 36108800) about my account being hacked. I got a response once saying that it was being forwarded to the Trust and Safety Team. That was 11 days ago and I'm still waiting for a response from that. Then on the 12th I got an email saying that my account got disabled for me being "supposedly" underage. I followed the instructions and submitted another ticket for that (Ticket 36349841) and am yet to hear a response from that as well.