No response, no assistance, stolen billing information, tons of urgency.. and a hacked account.
I'm pretty sure all of you guys know this by now, but discord client support sucks.
Seriously, in the name of god, WHY do you not have a phone number to call for customer support???
Here are examples of other discord accounts who ALSO deserve attention and help..
https://ibb.co/zxCJWq0
https://ibb.co/bHDKJm5
https://ibb.co/TtqN5Dv
And anyway, having said that, i got my account hacked 4 days ago and i've been trying to contact discord support for very important reasons: that account still has my parents' bank account details, as well as a 100 bucks nitro with 7 months left. (I'm 19 years old.. there is nothing wrong here. so don't disable this post with the excuse that i might be underage)
They are pretty furious about that, obviously, and are planning on getting legal action in a few days if you guys don't do anything like 80% of the rest posts.
Please help.
I demand that i get my account back: not banned or disabled.. no. BACK.
Or at the very least, get my money back.
Here is an image of said account who had its email changed.
https://ibb.co/FhLNCR2
I am still in control of that email, so i would highly appreciate if you guys gave me a link or something to change it back + reset my account.
Losing a 7 year old account feels like shit, its tied to my entire internet persona and i haven't really ever changed it. + I have spent a shit ton of money on you guys. At least 200$.
I have sent at least 5 support emails by now and none of them have gotten a proper response.
Is it really THAT hard to help a trusty client to recover their account?
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Hello Sergio24medicionps4,
I understand your frustration and urgency regarding the current situation with your Discord account. I'm here to help you resolve this matter as quickly as possible. While I can't directly assist with account recovery, I can provide guidance on the steps you should take to regain control of your account and ensure the security of your personal information.
Firstly, I recommend reaching out to Discord's customer support team through their official channels. Although they may not offer phone support, they do have a support ticket system that you can utilize. Please provide all the necessary details regarding your hacked account, including the evidence you've shared in your forum post.
Additionally, I suggest visiting Discord's Help Center and reviewing their resources on account security and recovery. They may have specific instructions or guidelines to follow in cases like yours. Be sure to provide as much information as possible to prove your ownership of the account.
In the meantime, it's crucial to take immediate action to protect your personal information and prevent further unauthorized access. Here are some steps you should consider:
- Change the password of your email account associated with the Discord account. Ensure that you use a strong, unique password that hasn't been used elsewhere.
- Enable two-factor authentication (2FA) for both your email account and Discord account if you haven't done so already. This adds an extra layer of security.
- Monitor your email account for any suspicious activity or unrecognized changes.
- Inform your parents about the situation and advise them to monitor their bank account for any unusual transactions.
While I understand the frustration caused by the lack of immediate response from Discord's support team, it's essential to remain patient and persistent. Unfortunately, I don't have the authority to directly intervene in account-related matters, but by following the proper channels and providing all necessary information, you increase the likelihood of resolving the issue.
Please keep in mind that legal action should be considered as a last resort. Discord's support team will do their best to assist you, and escalating the matter should only be considered if all other options have been exhausted.
I sincerely hope you regain control of your account soon and recover any lost funds. If there's anything else I can do to assist you or provide further guidance, please let me know. Remember, I'm here to support you throughout this process.
Best regards, Haunt
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Thanks for that Haunt, i really appreciate the help. Fortunately, i've already done the steps you mentioned and i've actively checking on emails and accounts for possible security breaches.
I really hope this whole situation does get sorted out, but the damage has been done already and things don't seem to be getting better.
Since it's quite an important subject, still, if i don't recieve an answer in about a week i will resort to contact my local authorities to make the process of re-gaining my account faster.. many things are at risk right now and my parents aren't exactly happy about not being responded about the matter.
I've heard from very close friends with similiar cases, forums and internet videos that these kind of things usually take for.. about 3 weeks to even 8 months, and i'm really not going to sit here idle while some mindless buffoon with no life has my account details and is actively tricking people from my friends lists to also lose their accounts.
Having said that, i do really appreciate your response as nobody from the team has contacted me yet. Hope your day goes well.0 -
Update. They made me create yet another ticket, sign in on my other account and contact them there.. because i was not contacting them on the email that my account was supposed to be originally assigned to.
(Thanks, captain obvious! i was FULLY compromised.. (yes, i did lose gaming-related accounts..) and only now i regained full access to it!)
Unfortunately, the assigned mod that my ticket has is one that tends to solve cases in a span of 5-10 months.
Will they really respond and take care of the case? Who knows. But this all seems very suspicious to me.
I can't understand how auto-marking something as solved helps people understand the state of their tickets.
Even so, there is someone imposing me online who has my bank account details AS WE SPEAK.
So please care about it and solve it of a damn time.
I don't want to be forced to actually call the police. I'm only being agressive to get things done, as this is very important for both my family's safety and my friends'. I WON'T wait for more than a week.0 -
Howdy Sergio24medicionps4,
Regarding the time it takes for the assigned moderator to resolve your case, it can be frustrating to wait for several months. Rest assured it will not reach this point. However, keep in mind that they might have a backlog of cases to handle and are working diligently to address them all. It's worth being patient and giving them a chance to thoroughly investigate and resolve your issue. If you're concerned about the progress, you can consider sending a polite follow-up message to inquire about the status of your ticket.
I understand your urgency and the importance of your personal information and safety. If you believe that your situation involves illegal activities or poses a threat, it's advisable to contact the appropriate authorities, such as the police. However, try to maintain a calm and cooperative approach when dealing with the support team, as they are more likely to help you effectively if you remain respectful and provide them with all the necessary information.
I hope your situation gets resolved soon, and your account security is restored.
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Hey I’m also having a similar issue to you TS, I too, was super stressed of the urgency that I wanted but Discord won’t give. Here to voice my thanks because you voiced other people up who has similar issues with I’m having right now (hacked account)
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Yea am in the same boat got a ticket 25 days old was told they sent it trust and safety never heard back account got hacked dude changed the name and email and phone number to be realistic I just made a new account and gave up
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Hello guys, sergio24m here.
Yesterday, i noticed that the account was leaving all of its servers and decided to log in my newly created account to check what was happening.
Tl:dr; The hacker changed the profile picture, deleted the nitro banner, changed its discord tag.. and now there is nothing left to save now.
I watched with rage-filled eyes how they slowly turned the account into something else.https://ibb.co/xqdHdYm
https://ibb.co/BcqyMHsThey also destroyed all of my private servers and unfriended everyone.. probably to nuke and sell my account.
Now all that is left of it is a mere unrecognizable husk of who i was.
If you ever get into a similiar situation.. don't wait for discord to help you, as the same could happen to you.
Even if you are a trustworthy client who spent tons of money on them, they don't care.
Just reach to your local police, and they will handle the rest.0 -
Genuinely, it's really upsetting.
They took so much time with it, that now there is nothing left to save now.
It's straight up just depressing for me to see this happen to the account i've been using for the past 7 years...don't trust Discord.
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Did you reach your local police? And any details about it?
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I made a video regarding these problems if you could please check it out so we can help bring this problem to light in a respectful way to Discord : https://youtu.be/9Tnv0S9ssr8
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I just even try with discord support anymore I've come to terms that my account is gone if they get back to I guess good it is just very discouraging that there support is trash kept telling me that there tickets are I'm higher demand
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Yo, did you get your account back?
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After a month i did yes they finally got back to me and helped me get it back
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Well I’m waiting already 12 days and I see only bad feedbacks about the waiting time ;-;
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Topdog993 good shit, I am still waiting to get my account back, cant free my email from the account the hacker planted haha
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Yea that wait time is ridiculous it's actually anyyoing and Frustrating my main problem was I was on the wrong email and was not on my main on
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Well If you do get someone they'll reset the account to the original email
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You are receiving this automated message to help reduce the time it takes to help you out. While we cannot give you an estimated time of response, please note that our team is actively working on these requests.
It looks like there was an email change on your account, and that you've created a new account with the original account's email address. We only allow one account to exist at a time with an email address, so if you want your original account reverted, we'd need you to change the email on your new account to something else. Note that we are unable to change your old account to anything other than its original email, so we need that email to be freed up to proceed.
Once the email originally associated with your Discord account is free, it should decrease the total time spent waiting for an agent to return your account.
If you did not create the account that is currently associated with your email address, please let us know here. So that we may assist you as soon as possible, we ask that you please refrain from making extra tickets and respond to us through here.
If you have already recovered your account, please disregard this message. If you would like help with a different issue, you will need to resubmit your request by going to https://dis.gd/request and selecting the appropriate options.
Sincerely,
Discord Trust & Safety
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The only answer I got
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That's actually stupid
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Same answer to me too, cant unbind the acc that is bound to my original email, or maybe someone can help reaching our tickets to an agent, if possible, since we got the exact same case with the same answers, why not trying to kill two birds with one stone?
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