My ticket was 1 minute old, and closed by Nelly
I had my account disabled 20 days ago, without getting any email with a reason, if it's permanent or for how long.
My previous tickets have been closed without feedback, first they were closed by Nelly, then Gunther after 20 days. No feedback why it is considered solved. It is not solved.
So I created a new one. Filled in all information I could, attached a picture of my ID in case it was age related. After less than 5 minutes Nelly closed my ticket. No feedback.
So I re-opened it.
Why is Discord acting like this? Why are they refusing to help their users? They can take my money but refuse to help me when my account is in jeopardy?
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Nelly also lied in my ticket. The ticket detail say I haven't confirmed several things. This is the ticket details:
But I gave all this information in the ticket when I opened it. How is this acceptable?
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nelly is likely a faulty bot or a disgusting person who failed to do their job. no clue which yet
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Hey there Sightburner,
I'm currently in contact with the discord support team and will update you soon.
Cheers,
Buffy Official
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Same. Nelly closed all my tickets and turned off add conversation
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Buffy what happen to the Nelly topic?
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I got my account suspended for the 2nd time now. Last time 1 year ago, with the reply from nelly that she lifted my suspension, everything was working again from that time on. My account got disabled again 16 days ago, and not a single reaction on my ticket sofar. 6 Days ago, (patiently waiting because the automatic email clearly stated to NOT reply to the ticket else it would be queued back (which makes literally NO SENSE AT ALL) i replied to the ticket, asking about some kind of information. No further replies. This is so hilarious, i pay monthly Nitro, and my account is now half a month locked and i don't have any clue when or if it will be enabled again. This whole procedure angers me hard.
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I'm experiencing the same thing . This is utterly disgusting how abysmal their support is. I'm currently considering legal action.
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discord support are really not doing their job i have made a support ticket to get help in retrieving my discord account which was hacked yesterday.
and the ticket keeps being marked as solved by Nelly even though i have stated in the replies box on that ticket multiple times now that it is not solved as i havent received help.
does anyone have an actual discord support email address. this is ridiculous now.
i see why people on here are so fed up
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