Ticket unreplied to. Answers would be great.
Alright, this is going to be a long post, but I'm in the dark around discord's current trust and safety team and some answers would be great.
My account was disabled for being under 13, I have already submitted a ticket (two, though one was under the wrong section).
I am 17, and in both tickets and recent replies to the tickets I have sent I have my UK Passport, Username as well as my face, so my passport matches up of course.
Now, I haven't gotten a response, it has just hit the two day mark. I'd like to learn more about the system so I can understand and hopefully get a reply.
Questions I have:
My account is currently disabled. I've read discord statements saying you can retrieve a disabled account whenever, but a banned account gets their info deleted after 14 days.
- Is my account under threat from the 14-30 day period of deletion?
- How often should I make a ticket if mine goes unseen or unreplied to? Every week?
- If I shouldn't make a ticket, should I keep replying to it to try and get human contact?
- Are there any other ways of reaching out to support other than this ticket system?
Thanks, help would be appreciated.
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“Is my account under threat from the 14-30 day period of deletion”
Yes. If u won't retrive it from deactivated status in 14 days, u basically get your account deleted.
“How often should I make a ticket if mine goes unseen or unreplied to? Every week?”
They said the more tickets u made, longer it will get for them to answer. But it's bullshit, I'd make ticket everyday, because it's no joke.
“Are there any other ways of reaching out to support other than this ticket system?”
No. If u try to contact them via email or twitter or anything else, they'll send u here anyway.
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Bawarski, thanks for the response. I'm just wondering, is there an official post I can view the following in? It's mainly because I've heard a lot of conflicting information between discord, these forums and other community members.
'Yes. If u won't retrive it from deactivated status in 14 days, u basically get your account deleted.'
Thanks.0 -
Update: I have posted a follow-up to try and get a response. It was marked as solved, which is untrue. My account hasn't been re-enabled.
I'm going to continue updating my ticket with messages every morning, if my ticket is falsely ‘solved’ I will just make a new one.
Hopefully being persistent and stubborn will get me a result.
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This also leads me to believe posting updates on the replies of your ticket will get them looked at more often.
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Tbf they don't even give real respone submited like 5 in total same botted or copy paste response..
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