Account hacked and enabled 2fa

csucsiba

Hello Guys! Dear Discord!!!

I've been waiting for a response from support for 3 days, but so far I've submitted my second error ticket to no avail. I understand that there are many error tickets, but since I submitted the error ticket I have only received messages from the bot and nothing else. if someone has already fallen into this, how long do you have to wait? did you get your account back?

for me, this account is 7 years old, there are a lot of servers to be identified with it, so I would like to get it back as soon as possible.

thanks for the answers.

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  • Artayis

    Age of the account won't matter, they took 3 months to properly respond and by that time any record of the account was already deleted because their automated reply system couldn't find an email associated with an account, I had complete evidence and everything.

    I did not receive my account back that was also created in beta. You are probably not getting it back realistically.

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  • Muhammad Mujahid

    Hi, 

      Escalate Urgency: Send an urgent follow-up to support, emphasizing the age of your account, the number of servers associated, and the criticality of getting it resolved promptly.

    Contact Multiple Channels: Try reaching out through various support channels—email, live chat, phone if available—to increase the chance of a quicker response.

    Ask for Escalation: Request your ticket to be escalated or speak to a higher-level support representative if possible. Clearly state the urgency and importance of your issue.

    Document and Persist: Keep records of all communication attempts with timestamps. Persistently follow up, ensuring your case is not overlooked.

    Consider External Help: If the delay persists, explore legal or consumer protection agencies for advice on your rights regarding account retrieval or customer service standards.

    While these steps might help, the precise resolution ultimately lies with the support team's response and their internal processes.,.

    Thanks

     


     

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