24 hours and still no response
My account got hacked and it has been 24 agonizing hours waiting for the support to get back to me. Honestly kind of disheartening. My old account is now online and I have no idea what is happening with it and what damage will be made. All because their response times are so agonizingly slow. If they had more resources or a live chat, that would make it so much better. Just disabling the account for now would be enough because that would prevent it from deleting my servers, friends, you name it. I hope no one else has to go through this.
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The exactly same thing happened to me, and I´ve been waiting for 24 hours now and the hacker already changed the password and email. I sent a ticket to discord support but they didnt aswer me, then I sent a direct email to the support again but same treatment... I saw a lot of posts in reddit or discord feedback saying that they had to wait weeks or even months to get a reply. I hope your case get fixed soon mate.
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I've been waiting 2 weeks after giving them all the info they asked for and haven't gotten a response since. Didn't get a refund or anything yet either. Discord support is a joke.
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i've been waiting for close to 2 months after my account was compromised by trust and safety themselves. accused me of a crime i didnt commit on their platform, and disabled my account over an email i sent. it has since been deleted by discord.
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