The following FAQ is intended for those who already received a Partner hoodie and are looking to redeem their link. For newer Partners, we'll have news to share soon on the future of physical Partner rewards.
If you’ve stumbled upon this article, you’re itching to receive your own new ultra-soft Partner hoodie! Either that or you’re dreaming of the day when you earn Discord Partnership.
We know that you're SUPER excited for the hoodie to arrive at your doorstep, so we've got some help for any Partner hoodie-related questions you may have.
How do I order my new hoodie?
In your acceptance email, you'll find a one-time use link for ordering your Discord Partner hoodie. If you no longer have your acceptance email, shoot us a message at dis.gd/cprog with the email address tied to your (newly-Partnered) Discord account so we can get you sorted out.
Be sure to double-check your spam filters, in case your acceptance email falls into the abyss of the spam or promotions folder of your email inbox.
How long will it take to get my hoodie?
Once you order the hoodie using your redemption link, it should arrive within 1-2 weeks! If you’re located outside of the United States, please allow for a little more time for delivery.
My preferred size is out of stock! What do?
If the hoodie is out of stock, it’s very likely that we already have additional stock on the way! Feel free to reach out to us at dis.gd/cprog to make sure we have more hoodies inbound.
Hoodie redemption links don’t expire, so you can hang onto your link as long as you’d like, and use it once your preferred size is available.
What sizes are available to order?
If you wear a size XS to 2XL, we have extra-snuggly hoodies are provided by Bella + Canvas. For 3XL to 5XL sizes, they are printed on Gildan hoodies.
You can find sizing information here:
Can I get tracking information?
Once you've filled out your hoodie order form, Printfection will send tracking information your way in a new follow up email. Check your inbox soon after you place the order!
There's some other issue with the delivery. Help!
If there's something else going on, such as a shipping issue, you'll want to send an email to the fine folks at Printfection. Details should be included in your tracking information email; otherwise, drop them a line at their support page.