Support has been ignoring 3 tickets in different threads for 4 days, disgusting service

Comments

12 comments

  • Donald

    Same...

    1
  • cad

    It's most likely that your tickets are all the way at the back of the queue due to the tickets sent in a short amount if time, Discord, for some reason, takes a long time to respond.

    1
  • cuper911

    cad, no, I wrote yesterday from a live unblocked account, created similar posts, I got an answer in half an hour, it is my blocked page they completely ignore, where they answer they ask to write only from the blocked page, tickets hang for five days, some tickets have logs that they are viewed, but no answer, this is wild discrimination, if a person was blocked by mistake or report abuse, this person still should not wait months to answer

    1
  • cuper911

    What do we have in the end

    1
  • cuper911

    Hello!

    Discord has disabled your account for violating our Terms of Use or Community Policies.
    The violation has been confirmed as per the investigation, your account cannot be restored.

    You should have received an email with more details regarding the violation. If you have any questions about what may have caused the blocking, please refer to this letter.

    Regards,
    Discord Trust & Safety Team

     

    1
  • cuper911

    I want to appeal this blocking due to poorly working warning system, I am once again saying that when I saw the warning on my account I stopped but was instantly blocked, WHY are you sending a warning, why was it necessary to block me for 24 hours, consequently it was all for a reason, the malfunction of the warning system affected the blocking of my account indefinitely, please review my waxing, when the warning came I stopped, but then there was already an error in your system,

    1
  • cuper911

     look at the time at which the warning was sent to me, and tell me WHETHER I SENT any messages from this account after it at all, all that I did during all this time is received an INSTANT block for 24 hours, I sat and waited for this blocking, the loss of this account for me is equal to the loss of an important part of the work, since through your platform I communicate with clients, living in Ukraine I do not have the opportunity to work anywhere else at the moment, but we are not about this, I would put up with it, BUT in fact we have an incorrect notification of me about the request to stop, please see, I did not send a single message after the warning, I complied with this message but still received an instant block, well, let's say, a failure, this is not the first point on which I have questions, in the second case AFTER blocking for 24 hours my account lived for 3 hours, again the question of where and what I violated on this account, that without lawlessness, who should I turn to, who will be able to more carefully look at the logs, it describes all my actions from this account.

    1
  • Michael Bright

    Your tickets are most likely at the very back of the line because, for some reason, Discord takes a long time to respond to those that are sent in a short period of time.

    1
  • cuper911
    1. I demanded a review of my case another administrator, one Nelly responds to all messages with one pattern, now they are ignoring for WEEKS, to all my requests respond with patterns, they say they conducted an investigation, what the hell investigation if they have not considered the error of their system with the notification, disgusting behavior, and most importantly, that there is no control over them, no contacts for complaining to higher
    1
  • cuper911

    Let's imagine a person conducting an investigation in which he sees unreasonable blocking after serving a fine of 24 hours, a normal person corrects the error, Nelly says that this is normal, complete nonsense, I ask him to give me contacts of other administrators, complete ignorance, in any way other than a pattern he did not answer me, now I will write a complaint against him 

    1
  • cuper911

    Good afternoon dear reader, I hope very much in your adequacy in the fact that Nelly will not consider a complaint about himself, adequate logic such complaints should consider other people, I will not delay, I will begin with the foundation of this problem, I spammed, broke the rules, I admit it, 1. The notification did not come in time, when I received the notice at the same second I was kicked out of my account, that is, the very meaning of this warning is lost because of the behavior of the system. I was blocked for 24 hours, I sat for 24 hours and logged into my account, ABSOLUTELY NOTHING, that's the word entirely, ес solely that I called my friend, and then exactly 3 hours later, I am blocked forever, I was shocked, what and why was not said, I just kicked out of the account. And now going on, the first time I blocked here e wrote a message to support and described the problem, he never read, after unblocking and the second blocking, I wrote 2 more messages in different threads, I was ignored for days, as soon as I wrote a message from another account, it was responded to for half an hour, how come, where is your logic in the fact that the posts fall into a strict queue, nonsense, this is the second problem I noticed, I refused to help because I wrote from another account, I went to the blocked and began to raise the alarm in the topics. I got a reply after 2 days, to my surprise, the administrator under the nickname Nelly did not explain the reasons for blocking and template replied to the investigation, which has already indirectly confirmed its ignoring the two errors from the system, no comment on any of them, the same template, he answered my 4
    created threads, with the same message, absurd. I asked this character to argue his actions, what and why, to explain, as a result of 6 days of ignoring, I guarantee that I wrote from the second account to me again to answer in half an hour.
    We have 4 problems
    1 - Different priorities for blocked and active accounts, and knowingly messages about the general queue is a complete lie.
    2 - The first ignoring of the problem is probably random, the second is already systematic, Nelly directly ignored my arguments and any notifications of errors from the platform.
    3 - Ignoring for 6 days, complete lack of alternatives in terms of going out to any other administrators.
    Once again, for this account I will fight to the last, this marasmus I will show and tell the entire public, which I can only reach, I say that I will not tolerate this attitude. I will duplicate this topic from any other accounts, on any other sites and forums, I will buy advertising in order to highlight the problem.

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  • cuper911

    I have 4 tickets, 3 of which are ignored for 11 days, 1 ticket ignored for 3 days, the answers are the same, in general, nothing like support is not seen, the situation is extremely disgusting, I would like to highlight this topic on YouTube, perhaps there will be more people affected by discord support and their bias 
    Ticket numbers #32979693. #32801684. #32801467. #32747579. #32747646. #32674600. #32643307. #32676133. 
    All ticks are answered by templates completely ignoring any of my arguments, there is no one else to contact

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