Losing 2FA

Comments

12 comments

  • Daniel Perez

    THIS. Discord, please let us disable 2FA via support ticket the same way we can delete our accounts via support ticket.

    It's scary that your copy-paste response regarding 2FA is that "we can't remove 2FA on accounts for security reasons" if the reason we can't get into our accounts in the first place was due to a breach of security regarding 2FA in the first place.

    do have backup codes from when I first activated 2FA; they don't work. The hacker that stole my account changed them. I can't get into my account and you don't seem to want to help.

    10
  • Jack Deneuve

    Sir, Daniel Perez, if you want this added then to your best ability... SHARE IT. Spread the word, make people upvote it, just do anything in your power to make it reach the ears of Discord support - I'll obviously do the same. My account got disabled two months after I lost access to it, and I'm scared it might get deleted by time - this needs to be implemented ASAP.

    10
  • saudade

    Agree.

    Cause how is Support able to GLADLY help you to delete your account via email verification but won't allow you to access it? 

    Use the same logic smh

    7
  • 🪑 Командир кот 🎆

    Agree!

    It's pretty stupid that all normal other sites and messengers allow you to reset 2FA via mail, and Discord is the only one who doesn't want to do it

    1
  • mazzystarred

    Oh, a 2FA lockout issue post.

    Here's an older post (says a lot) I found with a lot more votes and posts:

    https://support.discord.com/hc/en-us/community/posts/360048878311-Fixing-2FA

    Add main suggestions in this post if you can since the engagement is already quite high! 

    3
  • Jack Deneuve

    Bump

    3
  • Jack Deneuve

    Bumb...

    1
  • Jack Deneuve

    Bump

    1
  • Benjamin Ng

    Bump

    1
  • Jack Deneuve

    Bumb

    1
  • Jack Deneuve

    Bump

    1
  • liyasa

    2FA lockout should pass through a email verification recovery method.

    -1

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