New Login Location Detected. Banned Email
Coming here since my post was censored by the r/discordapp moderators and I'm looking for answers.
I recently logged out of my discord with a banned/deleted Gmail and since I have a dynamic IP, it changed and now it's saying New Login Location Detected. I tried emailing support about the issue with tons of screenshots and a lot of evidence that shows it's my account including another account that has the same friends but to no prevail so far.
The Email
" My email XXXXXXXXXX with the account (! Luke#9721 ) has had a banned/deleted email account for around 6 months now and I can't log in due to discord saying that I'm at a new location when I WAS LOGGED IN AT THE SAME LOCATION and I can't access the email. You can go to Gmail and type in the username and it'll say ACCOUNT NOT FOUND. Please just check where I was logged in last and where I tried to log in and you'll see that I WAS AT THE SAME LOCATION. I have so many contacts that I can't get back on that account and I need it back ASAP with an email change so I don't lose it again. I never bought Nitro on the account so I cant show proof of purchase but I was at the same Location when it game me that notification and some of my friends on that account are XXXXX, XXXXX,XXXXX, XXXXX, and XXXXX. The account Al is at the same location and HWID that I have as that account is one of my siblings. The location that I logged in last is XXXXXXXXX which should be the same location. You can even check my HWID and the HWID of the Al account and see that I own the Al account and that it's me. The pictures below show that we live in the same place including a picture that shows me on the account I've gone through this support once but the guy told me to make a new account which is an okay response since my old response was bad but I swear if this gets rejected. "
The Response
" Hey XXXXX,
Thanks for reaching out!
To protect our users' privacy and security, we're only able to discuss account details with the email address associated with that Discord account. Since it looks like you're currently writing in about another account associated with another email address, please send us a new ticket through that other email address via our support form instead and I can help check on that request through there.
For General Support - https://dis.gd/contact
For Billing/Refunds - https://dis.gd/billing
For Reporting Violations to our Trust and Safety Team - https://dis.gd/report
If you have any other questions in the meantime, please let me know here!
Best,
Mathew "
My reply
" THE EMAIL IS BANNED AND THERE'S NO WAY THAT I CAN RECEIVE MESSAGES ON THAT EMAIL AS IT DOESN'T EXIST ANYMORE. I HAVE SO MUCH PROOF THAT THIS IS MY ACCOUNT! "
Is there any way that discord support will help me on this issue or am I wasting my time?
I have other devices that might be logged into the account--will they still be logged in now?
ARE THESE RESPONSES BOTS!?!
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