Account disabled for being "underage" and then not responding to age appeal
So i got an email that my account has been disabled for being underage (which is not true) in this mail they told me to sent them my selfie with my ID to prove that im 16 so i did and got another email saying that they "received my message and currently experiencing increased volumes and will be in touch as soon as possible" well 2 days later and they didin't respond so i did it again and after a day still nothing. It's important for me because i have a lot of important files on my friends pv and holds a lot of value to me plus i'm I'm afraid that they will delete my account in a few days
so yeah please give me some advice maybe i forgot to do something or did it wrong
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same thing happened to me, today they have disabled my account for the 3rd time around and I'm about ready to start sewing the company altogether, because this is obnoxious and annoying how they can so easily determine who's account gets termed and for the dumbest reason to note, atp they're being lazy and don't even read into the situation
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Been waiting 18 days. No response for me either. (37679819)
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exact same thing just happened to me, its been a few days and i wrote numerous emails but never a response, i really want my account back since i have so much memories and history in it, and i dont want to leave my online friends behind
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Jeremiahcartersigler I had my account disabled multiple times too and its so painful and anoyying by now, i fully agree with you
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my account was also suspended for the same reason, I wrote to them that the suspension is groundless because I am 21 (which I confirmed by sending proof), but for 3 days no response and the tickets are open..
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Hello, bringmyaccountback and others.
I heard you guys had some frustration about updating your age on the platform. Sometimes the ticket volumes can be very high and could take a while. If you do not receive any support, or your ticket is closed, go ahead and open a new one.
Just to let you know, there are a few requirements for updating you age, which will be listed below.
To verify your age, please take a photo of yourself (a selfie) holding BOTH of the following:
1) A photo ID that contains your date of birth
2) A piece of paper that shows your Discord username (including last 4 digits following your username)Once you've taken the photo, submit a request here: https://dis.gd/request and select ""Update my age information on Discord.""
Feel free to contact me or anyone else in the community if you have any questions or concerns.
Warm Regards,
Pat Z0
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