My Frustrating discord support story
Tonight will mark night 13 of my account being disabled. I'm hopeful that it will not be deleted tomorrow night but i have received zero assurance.
Within 12 hours of falsely being disabled for being underage, i sent the required information of the selfie, username, and ID. I would not recieve a response for multiple days until I got one requesting i submit the required material, that being the photo with all the above mentioned things. I re posted my photo and informed them i did do that, and radio silence for a few days. About 4 days ago i get my tickets closed again with another bot reply of “need required info”. I start attaching the photo to every reply only.for each one to continously be “solved” and me getting an email asking for the required information. Which I have provided since day 1. After about 7 back and forth emails, I was sent a bot email saying i was underage and that it would be disabled still. After that? All of my tickets were being closed without message reply within 5 minutes. Whoever is running support closed my ticket countless times and i was forced to make entirely new ones because they would get closed every time at the 5 minute mark.
My discord account which contains a lot of work related writing and my only means of contact for many friends is likely gone forever because of a false disabling and a bot reply filled support. I just want my account back. I just want a human at support to see this. Please.
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I think that the reason they resend you the same question is when your photo is missing some information or is invalid in some other way. They're probably only allowed to use pre-written responses so they can't directly tell you what's wrong with it. It's probably also why they started just closing all of your tickets eventually - because they knew you would keep resending the same photo instead of a new one.
That's just my guess though.
And obviously I'm not blaming you here, the blame is 100% on support and I'm really sorry it happened to you :/
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It has my ID with date of birth visible and my username on another paper. Photo is clear and my face is visible.
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What did you do??
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