Long Waiting Time to Appeal Disabled Account
Hello,
My account was recently disabled for being underage (which I have submitted an appeal). I had my account disabled at Aug 30, 8:03 PM GMT+8. I had a conversation 30 minutes ago or so, before my account was disabled, for context I jokingly stated that I am 12 which, obviously I am not. I submitted my appeal and provided all the necessary requirements at Aug 30, 8:39 PM GMT+8 and have expected Discord to notify me about my appeal in several hours or so, as they usually do. It is already Aug 31, 4:13 PM GMT+8, it may be an irrelevant time to create a topic as it had been less than 24 hours, however my complain is; why is it so easy to take action for violations but not when it comes to support or appeal?
I expect Discord, as a platform with over 10.6 million concurrent users, to have a stable Management and Support Team. It may be unrealistic to say to hire over a million support staff, however Discord has a lot of flexible staff members across the globe. I am well aware that there is maintenance undergoing, but the majority of the Support Team shouldn't NOT be doing anything. I've come across several posts complaining about disabled accounts spanning from days, weeks, and even months. It's disappointing to say how incompetent the Discord Support Team could be in regards to appeals and support.
Whenever I go to their Twitter page, I'd see comments asking for account support as well as it seems that they are being ignored by the Support Team. If Discord wants their platform to be a save haven for communication, I advise they work on their own communication at hand.
This is all I have to say. Thank you for reading this post.
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In general, discord has many problems. That's why people are switching to other communicators. I will appeal to consumer rights. Because they wrongfully withheld my account, without giving a reason. Contact is also zero - I am answered by BOT.
Therefore, probably the most sensible solution is to go up and plant with them through consumer rights. It affected me quite a bit, because they suspended my account on 30.08, and on 25.08 my transfer for discord nitro went out. I had a conversation at work at the time and it was interrupted by my account being drawn.
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Hey, I'm waiting from 28 AUG. from an answer, I've made 2 appeals: 1 for account being disabled for under age (which is NOT true) and another one for server owner ship transfer(they've closed that twice but I opened it again). I'm really curious when are they gonna answer. Keep us updated!
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I've been waiting since the 22nd for my ticket to get looked at. I've even avoided posting additional tickets or updating my ticket so it doesn't get pushed down in the queue. STILL NOTHING
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And for those looking to switch to other communication platforms, may I suggest Revolt? https://revolt.chat/ It's still a little buggy, but it is actively under development, and if you're like me and not able to tolerate Discord any longer, you're in luck because it seems to make a point of opposing Discord's most ridiculous decisions.
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At least it's better than having a hacked account and really no help since August 16th. The last thing that could be considered an answer was Nelly on August 18th but crickets since then.
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Hello,
I would like to update everyone on the status of my account. It took an exact week to let them re-enable my account again. So the estimated time of waiting is ~7 days. Thank you, and I hope everyone else will get their accounts recovered.
Best regards,
touni
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touni
This is very short. People have been waiting for months for them to be unblocked and still have not received an answer. So it looks like they are choosing for themselves - who they will unblock and who they will not. I have been waiting for 8 days and still have not heard from them. Two of my tickets are "open" and I still have not received feedback.
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Hello,
I'm aware that a lot of people are still experiencing issues with their accounts, such as a long waiting time in recovering their account. Yet again, the options they have is to keep pushing with the tickets or leave their account be for now until further notice. Really - it is not my choice or decision and it is completely up to them in what they wish to do next. Thank you for understanding.
Sincerely,
touni
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7 days later… not unbanned. i really hope they do because i love discord. 3 of my friends were banend for it, and only 2 got a response within 10 days, the third friend is still awaiting a response nearly 2 months later
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