Lack of response or clarification regarding false age ban.

G-corp
  • Edited

EDIT 9/21/2023: My account was restored after providing the requested information for verification. I was able to redact my name, address, and other PII from my ID except for my DOB. My account was restored on Monday so I am a couple days late with this update.

 

Last Thursday I opened my computer up to find my account had been locked for “indicating I am under age while using Discord”. I have never done this. My account was locked without warning. Discord Staff did not even give me a notice that I was under suspicion and needed to verify my account. It went straight from business as usual to “your account is locked”. I complied with the request for information to verify my age. Yet almost four days later the only response I have gotten is one of my support tickets being closed. I am disgusted by the utter lack of respect I have been shown as a user, and and utter lack of professionalism on the part of Discord's staff. I would like to be able to resolve this issue as quickly as possible. Has anyone else been really let down in a similar way? If so what did you do? What was the outcome after submitting the required information to verify your age? 

I hope we can get this resolved in a timely manner.

Thank you for listening. 

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Comments

3 comments

Date Votes
  • Mohkoyara

    Discord support is a bunch of hazard here, I have got disabled before for the proof of “your account maliciously sharing info to another user.” which was proven before and i did that at the year of 2023 February. After coming back to discord in the year of 2023 (June/July) , I kept getting disabled and flagged as a spammer for an unknown reason. And when I created a new account it asked me for a phone number. but my Iraqi phone number (+964 country code.) Somehow says “invalid phone number” When it was valid? I tried using other phone numbers. it sent a verification code and it says invalid code. Jeez discord sucks. So strict on their users. even for committing a minor rule.  (and yes i have appealed before.)

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  • Cybertron231

    Please tell me if you get any updates, since I do have the same issue.

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  • rigss

    Me as well. Made a ticket still no response! Hacked then my account was disabled.

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