Contacted support, didn’t receive an email.

Funxfangz

I recently contacted support for an appeal on an age restricted server. However, I haven’t received any email confirming that they received my email. I usually get a “We just want to confirm that we’ve received your message.” I checked my junk and spam folder, but to no advil. Unfortunately because of this, I’m guilty of emailing them about this a couple times not thinking it went through. Did they stop doing that? How do I fix this?

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  • Faucheur17

    Hello Funxfangz,
    I think I have the same problem as you.
    Since November 2, my Account has been deactivated, I don't know why, probably the age limit I suppose, just like you.
    I opened a first ticket, or support instructed me to open another ticket in the category "Appeals & Age Update Requests" -> "Appeal an action taken on my account or bot" -> "An action taken on my account".
    Except, unfortunately, since that moment, that I opened this new ticket, Support no longer gives a response, even though I reissue the ticket every week.
    All my attempts to contact Discord Support resulted in either asking me to re-open a ticket as above or silence.
    I would like to believe that they have many tickets to manage, but 3 weeks without giving a response or even a sign that they would take care of my request, it is as if we are invisible to them.
    If you have an answer, I'm interested too.
    Sincerely,

    -1

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