Disabled account for being "underage" and support isn't answering.

n

Hello,

My account got disabled for being underaged a week ago, I sent a picture of me holding my passport and a piece of paper with my tag on it but Discord Support isn't replying. 

I made like 3 mails, they marked one as solved but didn't reply and my account is still disabled..

Last summer (June 2023) I also got disabled for the same reason and successfully verified my age within a week, so guys be aware that you can still get disabled for the same reason even after verifying yourself…

I also sent them a message on Twitter, to ask how long do I need to wait and they replied that my ticket was still being reviewed. And some automated message saying that they can't provide more information about the acc…

Anyway.. do you guys think I just need to wait? Because I've heard that you have like 30 days to email support before getting your account deleted FOREVER and the support is being delayed. I've seen some other people having the same issue :/ 

It's very unfortunate to lose my account that has yearly nitro just because the support is being unhelpful..

Just let me know what more can I do except from waiting, I'm not very of a patient person lol, I'm gonna try messaging their twitter again and I hope they're gonna be helpful.

3

Comments

12 comments

Date Votes
  • Beheix

    I also am facing the same issue. I got my age verified the previous year(SEPT 2023) but yesterday my account got disabled for the same reason of being underage. I have raised a ticket and the status being shown is solved but I haven't gotten a response from them . I have messaged them on Twitter but they are yet to revert to the message I sent them on Twitter. Did u like instantly get a reply on Twitter?

    1
  • Dcyoungboy23

    Same thing with me, its been five days starting to look grim.

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  • n

    If it's marked as solved, you probably made duplicated tickets they just detect is as a spam. And they respond pretty quickly on Twitter yeah but u don't get the most helpful responses..

    0
  • Beheix
    • Edited

    n how do I get in contact with discord on twitter? Also, did you recover your account?

     

     

     

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  • n

    Hey Beheix  I infact recovered my account successfully an hour ago.

    And you just send them a dm on their main called “discord”, they usually respond within 30 mins but the answers aren't the most helpful.. Worth a try if you wanna know if your ticket is still being reviewed etc..

    1
  • Astolfo
    • Edited

    Same guys, my account is also disabled for age reasons, just waiting on an assigned member of staff to take a look at my documents.. Been disabled for a few days now, looking grim rn

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  • Astolfo

    when you made your ticket, did anyone get an email back saying the usual “Just to confirm, do you already have an open ticket about the same issue”? didnt get an email back after making the ticket

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  • savasuu

    Been waiting 7 days too and my tickets keep getting “solved” with no response

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  • Beheix

    I have already messaged the main discord account on Twitter but haven't gotten any response from them and it's been 3 days. Anyone can help me here?

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  • Beheix

    GOT MY ACCOUNT BACK GUYS

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  • Rilly Rosow

    After creating your ticket, did you receive an email confirming whether there was already an open ticket regarding the same issue? I didn't receive any email after submitting the ticket.

     

     

     


     

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  • huerop12

    I understand your frustration with Discord's support delays. Waiting can be tough, especially when you're eager to regain access to your account. Since you've already reached out through multiple channels, including email and Twitter, it seems like you've done all you can for now. I've also encountered similar challenges with my website train timing," where support responses can take time. Hang in there, and hopefully, Discord will address your concerns soon.

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