Discord, Hire live support!
Discord really needs it… Its 2024, most companies have it, and you are lacking in support. I have an account issue, and reading on how long it takes for you to do something about it, up to 6-8 months, is absolutely unacceptable.. I thought Discord was successful? What happened?
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“Lacking” in support? No, they don't have any support.
Only bots who keep closing tickets without answering them.
Worst support system on this planet.0 -
discord has about 90 people working support out of 600 employees. they laid off a bunch of people a while back and i noticed that's when it started going down hill. I've talked to ONE human employee in support after almost three hours of batting the Bots with them reopening and closing tickets.
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Three hours? That's cute.
I'm on two MONTHS now.
Not a single human response.
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three hours for my most recent, i have two outstanding ones still open, one from three months and the other from two months. I've also reported them and gotten them bumped up and still nothing
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