I don't know how many servers this would apply to, but I am the owner of a 10k+ sized server which I think is of a moderate size. And I reallllly dislike how hard it is to talk with Discord.
My opinion is that the support system is not at all ideal for community growth and maintenance. For example, when youtubers are large enough, they are assigned a direct support agent to contact and talk with personally about any issues or questions they have (on youtube platform). Why does discord not make a similar method that is a more personalized way of support for owners of large community servers?
My reason is because for example when large servers have issues, discord support emails them saying "Okay, fix this issue or your server will be deleted" or "Your server is going to be removed in 12 hours". Done.
Like, the communities we create at that size are literally enticing users to use discord and generate them thousands of dollars via nitro and be active. I really feel like Discord has an obligation to at least give us a better line of communication.
My general support emails are just copy and pasted lines of jargon from random HR members that often conflict with one another or don't even answer my question. It takes several emails over a few days to finally get to a half answered question that still leaves us in the dark....
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