Phone number connected to WRONG Account?

pilz scrimage

When I try to verify my phone number, my phone keeps receiving this text me that APPARENTLY "An existing Discord account is already using this number. Please remove it before it can be used with a new account." Problem is that this is the ONLY ACCOUNT I use, and I cannot think of any other account that would be using this phone number. I need help! How do I figure out what account is linked to this number if I don't even know what the email address or username is that is connected to it? Shouldn't you guys at least txt me the email address of the account that it is connected? How do I figure out what account is connected to this phone number if I canNOT log into the account with just the phone number or get my information texted to my phone number!? PLEASE HELP

52

Comments

95 comments

Date Votes
  • raaronsy
    • Edited

    This happened to me (but maybe the details are different).

    I accidentally removed my phone number from my original account, somehow attaching it to an anonymous "rogue" account. Importantly, this new rogue account didn't have an email attached to it. To recover my phone number, I needed to find another email address I had access to, and attach that address to the new rogue account my phone number was in.

    Steps for me to solve my issue:

    1. Find out I somehow disassociated <my phone number> from my discord account for <first email address>. Cannot reattach because <my phone number> is associated with some other rogue account. Need to access the rogue account.
    2. Open incognito browser tab (or just regular browser tab). Navigate to discord, and login with <my phone number> only. 
    3. Press "Forgot Password". Discord sends me a 6-digit verification code to determine if I own <my phone number>.
    4. Input the verification code. Change the password to whatever I want. Continue logging in. 
    5. Discord will realize the rogue account associated with <my phone number> has no email yet. It will stop me, asking me to verify my email address, before I can access the rogue account.
    6. Input <second email address> that I have access to, along with the password I just changed. Discord will send a verification email to <second email address>. **<second email address> must be new to discord; no discord account should have <second email address> associated with it.
    7. Open <second email address>, and verify that I own <second email address>.
    8. I now can access the rogue discord account, which has <second email address> and <my phone number>. I can now remove the phone number, and delete the entire account. (I don't want a discord account for <second email address>.)
    9. Finally, reassociate my phone number with discord account for <first email address>, my real actual account.
    39
  • NickM

    I'm having the same exact issue and they are not helping me in any way!! I don't know what to do

    21
  • symbolsix

    I'm having the same issue, and posted a thread to the r/discordapp subbreddit:

    https://www.reddit.com/r/discordapp/comments/jyijyq/there_is_no_existing_discord_account_using_my/

     

    I've owned this phone number since 2008, have had my Discord account since 2016, and have gone through my email archive to confirm that I never created (much less verified) a Discord alt account.

    At the very least, the policy should be to allow someone who can demonstrate ownership of a phone number (by confirming a validation code) to delink that phone number from all Discord accounts, in order to free it up for a new verification.

    13
  • gill_za

    I see this message when trying to join the discord serves that require authintification. I had my phone number since before discord existed.

    13
  • Aaron Hoff

    I am having the same problem to.

    6
  • maybeitsabby

    The same thing is happening to me!! I was logging onto Discord on a computer that's sometimes used by others (but they each login into the PC under different users) and when I first loaded up Discord in the browser, it said "claim your account" by entering email and password, then I clicked forgot because it wouldn't even let me enter anything in that dialog. It asked for my phone number (one of the ways I set up my verification) and then shortly after I got an email saying my phone number had been unlinked from my Discord account, even though I did not ask to do this and had no what just happened. Now whenever I try to add my number back in Settings, it says "this number is already being used by another account, please remove it before you can use another number" 
    I don't have any alt accounts and I have NOT helped a friend with verification or anything like that, so I have no idea how this happened!! Ive been emailing with Discord support and so far, nothing has been done to resolve this, they said they cannot remove my number from whatever account its linked to now since I have no idea what email address its connected to, since I don't have it, it would be a security issue. 
    PLEASE fix this. 

    5
  • TheProGamer21Gr

    I recently came up with the same issue, when I emailed Discord they told me that I have to sent an email confirming my phone address (with my country's code) and confirm that I want them to remove my number tied to the Discord account associated with random@email.com with me not even aware of it. All in all, I think that they have to be a little more helpful for example to sent a validation code and ask me to verify it.

    4
  • Alfred

    This helped me to solve the problem.

    https://www.reddit.com/r/discordapp/comments/jyijyq/there_is_no_existing_discord_account_using_my/gqgng6j?utm_source=share&utm_medium=web2x&context=3

    3
  • 𝕀 𝕒𝕞 𝕀𝕔𝕖𝕓𝕖𝕒𝕣
    • Edited

    uhh so.. for the method above, it did not send the confirmation code to my phone and now im stuck at step 3.  @raaronsy do u mind helping me? bc i dunno what to do i will try logging in again tomorrow... i tried everything incognito and a new google acc. it still doesn't work :(

    3
  • PlasmaXL

    1. Open an incognito browser window
    2. Log in to Discord (www.discord.com/login) by entering your phone number instead of your email
    3. Click 'Forgot Password'
    4. Follow the link in SMS to reset the password
    5. Log into the account
    6. Go to User Settings > My Account
    7. Add an email address then verify the account
    8. Click on 'Remove Phone Number'
    9. At this point you can also click on 'Delete Account' if you wish to remove this account

    3
  • Trader Trix

    Same issue here.  Have a discord I paid to join and can't use it because I accidently used an old discord account from years ago and attached the phone number

    2
  • Loord

    The Same thing is happening to me a checked all my accounts and none is linked to my account Help me please. #discord #saveus

    2
  • Unknown_Sync

    If you are having this issue and disconnected the account from the phone number but it still says it has recently been used, email discord and they will respond within a day, once a real person responds tell them the email of the other account and confirm that you want this phone number removed from this account, hope this helped!

    2
  • GoldoMania

    Hello gyus,

    Solved my issue using this method, i had to open a different browser rather than the one i'm using, I logged in using my phone number instead of using an Email. They will ask you verify your account via your Email address, you just have to figure out which email you have tied your phone number to. sorry i know... my Englich suck but i hope this will help :)

    The only favor i'm asking is to drop a follow on my Twitch account, if you don't mind. stay safe please.

    https://www.twitch.tv/babiloo_news 

    2
  • Alfred

    Same issue here. They told me their system is using a temporary restriction before a number can be used again and that they can't tell me when i'll be able to verify my number.... 2 months have passed since so eventually there is a problem or their side cause i keep receiving the same message again and again.

    1
  • kuintenie

    i have the same problem to bruh they really need to fix this bullshit

    1
  • 𝕀 𝕒𝕞 𝕀𝕔𝕖𝕓𝕖𝕒𝕣

    anyone mind helpin' me? i will check this again tom.

     

    1
  • Blast

    My guy raaronsy coming in straight up clutch to save us from Discord and it's laziness.

       

    1
  • ArmandoJustNew

    Doesn't work I tried But when I tried to get the code they said go check email But it ISNT MY EMAIL

    1
  • sf18

    I'm have the exact same problem I was going to connect my phone to my alt it said put username I put my alts username and it says verify by phone and check on my alt my phone was not connected and when I tryed to connect to my main it say there an account already using your number pls remove it then add a new one when I can't figure out where which account pls help.

    1
  • Heelzz
    • Edited

    When I do, it says this: 

    Something's going on here. 

    We've detected something out of the ordinary going on.  To continue using Discord, We will need you to verify your account. 

    The only option is to verify via email,  there is no email account attached to this account, then the below happens like I mentioned before:  If I put in an existing email it says "email already exists" and if I put in a new email it says "password doesn't match" even though it's a brand new email address never used on discord.


    1
  • ViniFuego

    Im having the same issue! What can i do???

    1
  • Remark

    Hi guys, last update was that my issue would be passed on further up the chain of command. Still haven't heard back. I will update as soon as they get back to me.

    1
  • Remark

    Hi Grant. They normally will get ack to you the following day. So I suggest replying back to them as soon as you get a response. but overall they're quick with their replies once they know what the issue is.

    1
  • bruscor5

    I know how to fix this. Go to discord on your browser, then type in your phone number as your username and use your regular password. Then it's going to ask you to confirm your account by email, and you type in the email you want to send the confirmation to, then go to your email whether it's Gmail, outlook, AOL, etc. Click the verify account bottom, make sure you're a human button, then it'll log you into your regular account. You should be able to verify your phone number from there. Hope this helps.

    1
  • Demonkeeper24

    I recently found out that my number was being used by an email of mine that was never signed up for discord ever. I removed it but as I did it kicked me from the account and no longer allows me to sign in without phone verification, but somehow as I removed the number, it was moved to another account so I'm getting sick and tired of this. How have they not fixed this yet? I'm now getting spammed with random security codes to my number from them for some sort of "ghost" account I can't even access and it's charging me for them.

    1
  • idiot sandwich

    This is what discord support says:

    If you receive the Invalid Phone Number message when you are trying to complete your verification, it could be for the following reasons:

    • VOIP, Burner/Prepaid, and Landline numbers can not be used to complete verification. You must use a mobile number to verify.
    • You have not correctly filled out the text entry field. Make sure that you select the correct country code for your number.
    • Have an alt account, or help a friend complete their verification? Your phone has just been registered and is on timeout. Unfortunately we can not lift this, and you will need to wait for the end of the timeout to use the number once more, or use a different number to verify the account.
    1
  • krippymoon

    Login with your phone # instead of email, then click forgot password, you should get a code sent to your phone which will help you login to the account associated with the phone #, go to settings and remove the phone #, you might have to add an email address to the account before removing the phone # but this worked for me.

    1
  • nishiara000000

    It works!!!!
    1. Open an incognito window
    2. Put your phone number instead of your email address 
    3. Click "Forgot Password"
    4. Then they will send you the code on your number, put the code
    5. Then they will ask you to verify with an email, then put an email that is unused by discord
    6. Then you will receive the mail containing the button to verify the discord
    7. Get into that account and remove the phone number. 
    Done!!! You will be able to use the phone number again on another account.

    1
  • Joshboyj17

    bruh this is bugged

     

    1

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