Suggestion to improve trust and safety tickets
Most of large servers use bots to manage banned users by deleting their messges. Discord T&S doesn't accept any other proofs other than links to original messages. Maybe support staff should reconsider accepting logs from bots as well, because knowing that toxic users who just go from server to server with malicious intent, make it spam, or overall toxic behaviour, and moderators can't do anything to keep those people away from other servers is not showing us that there is any point to look for help at official Discord support. there are extreme cases - scamers, pedophiles and such. Yet they are free to go, because we can't submit proper ticket that discord staff will aceept.
Some of moderation teams want to improve users experience on servers, and would like to prevent toxic people to join them, but we have to rely on private channels and informing each other of such situations because we can't rely on Discors support.
Discord should be keeping the deleted message for a bit before it get wiped from their servers1
As Leaf said, discord shouldn't accept bots logs but they should add a way to save message and delete them at the same time (for report stuff)2
Please sign in to leave a comment.