A problem on Go Live

Comments

8 comments

  • Mysteron

    I have this problem too when trying to play jackbox games with friends; it's only started recently, we played it many time before

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  • Yeah,I have this problem too.I Go live on discord.It seems like normal,but when my friends watch my live,my discord disconnect and restart discord automatically.I don't know why.

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  • kekyoin

    happening with me as well

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  • Hell yeah.I've got a discord support.Here you are.

     

    As a first step, can you make sure that your device's drivers and operating system are on the latest software? You can use Windows Update to update your operating system. To update your drivers, use the software for your graphics card to check for video updates, then check Windows Device Manager for additional drivers.

    If updating your software doesn't do the trick, can you try modifying the following settings in Discord to see if your performance improves at all?:
    - Disable H.264 Hardware Acceleration under User Settings > Voice & Video
    - Toggle the "Use our latest technology to capture my screen" setting under User Settings > Voice & Video
    - Disable Hardware Acceleration under User Settings > Appearance

    If all else fails, can you also see if you have this issue on a newer version of our client? First, try our beta, the Public Test Build. You can grab the latest version of Discord PTB here: https://discordapp.com/api/download/ptb?platform=win

    Finally, if PTB has this issue as well, can you try our alpha client, Discord Canary? The latest version of Canary is available here: https://discordapp.com/api/download/canary?platform=win

     

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  • I have already solved this problem.Good luck.

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  • kekyoin

    it worked thanks dude

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  • Bro thank you from the bottom of my heart

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  • JohnathanN28

    Disabling H.264 works, thank you!

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