Account disabled for TOS violation

Comments

119 comments

  • Yeah, I got mine disabled yesterday, no warning or anything. I don't think that I deserved it in any way. Reading it makes me to lose all of hope for getting it back. I would be happy if I still could have access to old files and messages at least...

    1
  • WhoTfIsK3

    It's crazy that this still happens 2 years later. Discords appeal system is so stupid, they have the system there to appeal, you appeal with hope and get your hope crushed by a lazy discord support member. Got my account disabled yesterday that I have been using for FIVE YEARS and discord refuses to give me any more info... Only if Discord would show they cared for their platform users by at-least responding with useful info. I was even a nitro subscriber, gave them money and this is how they treat me in return. Hopefully Discord does something about this in the future. I will write them a DM on  twitter in hopes to get through to a real person and not Clyde, I will edit this post with results. (Probably won't be anything but I'll give it a try)

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  • Olives

    I recently got my account disabled and discord staff has been ignoring all my emails, though i emailed them 3 or 4 times and they dont even look into it. On the other hand, it is time I say goodbye to my other account and I am pushing one final attempt to get my account back. Discord staff are a group of lazy and incompetent people who use bots to run their support system which makes it even more ironic. I am starting to lose hope in discord gradually.  As a platform, they should do better and get some help. But if that one final attempt goes to waste, so does my luck in getting my account back. However, Discord provides no service to their customers and I at least should be getting some type of response, shows how discord is a terrible platform to use. But i really hope i get my account back because im just pissed off really. 

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  • Adum is Dum

    Honestly i am so fricking pissed at discord. I mailed them and no response. I lost my account bcuz of Fraud and shit. Like i had nitro, a lot of friends and servers. I used discord everyday and they just disabled my account?

    1
  • Olives

    Just got the news boys and discord will not be able to recover my account or further reinstate it. This is just clear bs from the staff who think it's ok to ban a innocent user. I was once even a nitro subscriber and had ample amount of badges on my account, and discord staff hasn't even refunded me for the original purchase because I spent real godamn money on the platform. Clear bs from discord staff going around banning innocent users. The next step is to accept and move on.

    3
  • OfficialGalaxyPlays

    Just got my account disabled yesterday, sent an appeal and they said they were unable to restore my account… Anyone please help

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  • eated glue

    damn mine and a bunch of my friends accounts got disabled for "encouraging self harm" so apparently moderating a server where you can talk about sh is encouraging it :/

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  • Alphawolf145

    I currently just got my account disabled for "posting underage images in servers" but i havent been in such a server at all ive sent in support messages to get the same response I logged off saturday morning tried to log back in and it was disabled so something happened within the 8-9 hour time period i was asleep im so freaking annoyed i might just end up heading to guilded if something like this happens again

     

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  • Rinbo

    Same thing happend i'am Ren_#3100  they said i was a 9 year old :| they accused me .

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  • kryo707

    The exact same thing happened with my account on 10 December citing : "Your account participated in cyberbullying or targeted harassment of an individual or community.". However, I do not know of any such instance even remotely close. I used this to manage my college server which is comprised of almost all the international students there. They replied that they cannot reinstate the account and did not provide ANY explanation whatsoever. It was most likely an automated response from the sounds of it

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  • Chowking

    Hello, my account (Hacked#9666) was disabled on Dec 15, around 8pm, so eventually I contacted discord for an appeal, and said I did "harassment", I was confused and I dont confirm it, few days lated they said they confirmed the so-called "violation" that I did not do. i talked about this with my friend and he sent proof that he got banned the day before (dec 14), now were both confused. I owned a server and gave admins apparently not everything to modify the server, and my alt dont have much power than my original account was, I cant edit the earlier roles or add messages in a message-disabled channel. this is just saddining. 

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  • Avon

    My account was disabled. I got an email that didn't even specify the reasoning given the decision of my account getting canned. I suspect it was another user who was mad at me for not allowing them into a new group I was making. I emailed support countless times but kept getting the same automated message, no matter how much evidence I gave. I even have a friend whose within the developer group and said that I got 22+ reports on my account. 22+??? Clearly the person was using more than one account to get me banned (Which violates the ToS/CG on it's own!), yet nothing was done about it. No explanation. Two years of work, memories and connections, just gone. Trust no one, not even the Trust & Safety team. Big disappointment.

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  • Miles Morales

    Someone's got something about this...PLEASE....
    I NEED IT...I Need help...

    0
  • dilimavax032

    They banned me because I was trying to report accounts that were showing very inappropiate things about children and teens on their servers and I attempted to report it to them and they blocked my account. 

    0
  • redsister

    Is there actually no way of recovering a disabled account?

    0
  • emi ♡

    same exact thing happened to my account. I've sent multiple tickets, no response. They won't respond to me on twitter either. 

    Very similar story to other people in this thread. I've been using discord over 5 years now on that account, and had nitro for the last two years - and I had recently (in December) purchased a whole year of the $10/month nitro. I own multiple servers and am a community manager for many more. It's so disappointing that my honest attempts to reach out for more information are completely stonewalled. I don't even know what happened, so I can't fix it and ensure I don't repeat that behavior. 

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  • NinaGIRL

    My friend got his account back, and emailing Discord Support does work! You just need to know what to say to them. They are not bots.

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  • NinaGIRL

    And lots of discord accounts have been terminated! You are a puny user, but you could be the voice!

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  • HamWaterfall

    What did your friend say to discord support exactly??

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  • ★ SEVCATOR 💕

    My account is blocked when I don't have 13 years.

    After 4 weeks I get...

    Hello,

    Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.

    You should have received an email with more information regarding this violation. If you have any questions as to what behavior resulted in your account being disabled, please refer to that email.

    Please note that we remove and/or anonymize all data associated with deleted accounts 14-30 days after beginning the deletion process for that account.

    Sincerely,
    Discord Trust & Safety

    Type request:
    Trust & Safety
    I am parent of guardian of user.
    Update my teen age.

    1
  • ★ SEVCATOR 💕

    If my account restate I give account for my mother she use for school discord server.

    1
  • Pink Guy

    ★ SEVCATOR 💕 You would have to submit a ticket that looks like this

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  • ★ SEVCATOR 💕

    Pink Gray, I send request like this

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  • ★ SEVCATOR 💕

    why i don't violating our Terms of Service or Community Guidelines.

    0
  • ★ SEVCATOR 💕

    costilla, what you get letter? Send full message here on your e-mail.

    0
  • KevinApple

    I recently got disabled because "Your account engaged in the theft or distribution of paywalled content" when I know I have done no such, I'm genuinely confused and frightened at the thought of losing all my friends and history of 4 years. My current disabled account is KevinApple#3731, if there's any hope of reinstating it please let me know.

    2
  • ùwú

    my account was disabled today for the same reason as KevinApple. i’m also really confused because i have no memory of doing this, also because i wouldn’t as a creator of paywalled content myself. I created an appeal and only got the bot response of “we’ll get to you soon,” but this account is really important to me. i’ve had it for 8 years and it has tons of memories from when i was younger and friends i have no other way to contact. additionally, i’ve been a nitro subscriber for years, so to take my money and then unjustly disable my account isn’t cool. discord please get back to me
    -user ùwú#8079

     

    edit:  my initial ticket was submitted at 16:28. i then dm’ed them on twitter about their lack of response at 20:47. neither avenue got a direct response; however, i received another email at 21:19 this time saying my account was disabled for suspicious activity and prompting me to change my password. once i did so, i regained access to my account. i find it interesting that instead of owning up to their mistake, they changed the reason for disabling my account still without any human contact. 

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  • Pat

    Same thing happened here. Pretty bad customer service, as a freaking bot said the same thing and closed my ticket. They won’t even let you transfer anything to your other account. They still charged me for nitro after I was disabled. It’s pretty bad how they say you’re disabled but you’re actually deleted. Pretty bad service, maybe we should just move to a different platform.

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  • A Random Dumbass

    I can agree with that. My account which was Pink Guy#2762 got flagged because i got hacked and whoever did it joined nsfw servers that Discord didn't like and i got in trouble. I made multiple attempts to tell them i was hacked and i would never do that for 1. I'm only 17 so it's not like i can view anything and 2. Everytime i seen an invite i would ignore it but lately i left a server thanks to a friend letting me borrow their number. I am back in that server i left like i got automatically added back into it by someone. I have been getting this shit for the past 6 months and it's not stopping. Discord needs to get human service and not broken bot service

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