I've been in contact with one of your collegues for the past 3 days now.
Here is the issue:
When in voice-chat only my mobile battery drastically is being drained...
Here is what I did:
forced stop all unnecessary apps (such as facebook services, instagram, etc), set display brightness to low (2%) and waited for the battery symbol to change which was in 7 minutes 1% (from 71% to 70%) which shouldnt be on mobile only voice chat. I also read that revoking the camera permissions would fix it but that was no use. Power saving mode is ON. I left the voice chat running for 6,5 hours and came back to 29% battery.
It also got very warm. After your collegue told me to uninstall the regular version and switch to the beta version, it somehow wasn't warm anymore. But the battery drain is the same.
Here are the specs:
HUAWEI P20 Pro CLT-L29, connected to 5GHz WiFi, Android version 9, discord app(regular version) 11.8, discord app (beta version) 13.0
ALSO: I have a new battery built in!! And I don't want to change it again.
I hope this helps for further bug fixes..because this is bugging me...for so long now and I'm seriously thinking to change voice-chat provider soon.
The photo is from right before I sent your help desk an email.
EDIT: I changed my phone to a Samsung Galaxy A51 but the problem persists. Another problem occured with video call chats - stuttering as hell. been in contact with support for the past 8 weeks. We didn't find the solution OR the cause yet. I'll update this thread when we found it.
(8.3.2021, Vienna)After factory-resetting my phone (as suggested by the support) the video call still stutters and the battery drain hasn't improved. They have closed and re-opened my ticket twice by now. The technical support doesn't really care - yet they bring out new features and dont repair old ones, as you can see by this post.
I can highly understand the pressure (I also work in the IT-industry) BUT
you have to make sure your stuff works. Don't be a Todd Howard, Discord.
EDIT(24.3.2021, Vienna): Been resetting my phone and restarting it couple of times, left the beta-users-programme and restarted my phone aswell - NO EFFECT. Getting really hopeless on this one. I've told them that everyone who commented on my post has the same issue with the battery. Yet they didn't take a look at it. I also still have the stuttering video problem when in a video call. OH BTW they closed my ticket again because I didn't reply with 72 hours but when they don't reply with a week it's fine?
I'll keep you guys posted.
(9.4.2021, Vienna): support came back to me and said video stuttering is a known issue. ETA unknown
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