Over a month without proper help from support...
Ticket ID #25134809
Last Ticket ID #25885859
I put in a total of four requests for help. Two of them were answered with copy and paste responses saying they fixed the issue. The issue is not fixed and I am still locked out of my account. I have no idea what triggered it and how to fix it without giving a phone number. I also have no idea where I can legitimately contact someone for any actual help other than here. This issue has persisted for over a month. My last hope is that someone from the Discord team will see this. Please help?
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Discord support team please help?
Unresolved Ticket # 25885859
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Same for me, i also posted here only 2 Days ago, i send a Ticket to the Support on 25. May (not even 2 Hours after my Account got disabled) and my Account is still disabled, and i didnt get any Answer so far from them.
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Bro i been locked out of my account since like March and they will not remove the phone verification. They need to provide us with which ToS/ Guideline we violated so we can be more careful and reinstate our accounts. It isn't really fair especially for the poor users who can't add a phone number bc they dont have phones. They simply need to just put a time limit on the verification or make us write a apology letter saying we are sorry for violating their system. Anything besides a phone verification would be better.
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I have not been notified of violating anything in the TOS and I was told in the copy and paste messages that I was caught in a spam filter. I don't think I have ever had a customer service experience as poor as this.
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#25134809
This is the first one I put in, but I have three more if you need them. It is marked as solved but the issue is still ongoing.
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Discord support team please help?
Unresolved Ticket # 25885859
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Lmao goodluck, I submit 3 tickets within a span of 4 days all in which "got solved" but didnt. They do that. They give you the same "provide us with the ticket id" and just never respond after that lol
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Ticket ID #25134809
I have been waiting for about a month just to get the response above, so I guess I can wait a little longer...
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Discord support team please help?
Unresolved Ticket # 25885859
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My Ticket Number is 25047671, ive send my Ticket already on 25. May, my Ticket Status is still Open, as long as someone looks at those Tickets, i can wait a few more Days.
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Damn you're lucky then. They keep closing my tickets and considering them "solved" when it's not solved.
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I guess i am quite lucky, i ready often enough that Tickets get either closed without that the Issue is solved, or they get a Answer from a Bot, but i wish you luck and hope that you too get your Account back.
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It's been 10 days since my account has been disabled. Apparently they delete the account after 15-30 days, and Discord still has not proved that I broke TOS. 5 requests and most of them marked as solved.
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First Ticket ID #25134809
Last Ticket ID #25885859
I hope this is not the case... Still no change in my situation and I am feeling like support is just not going to help me. They said they fixed the issue twice, but nothing.
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Discord support team please help?
Unresolved Ticket # 25885859
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Sokar Any updates?
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