Over a month without proper help from support...

Comments

12 comments

  • Fairly Logical

    #25134809

    This is the first one I put in, but I have three more if you need them. It is marked as solved but the issue is still ongoing.

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    Discord support team please help?

    Unresolved Ticket # 25885859

     

    2
  • Brandon

    Bro i been locked out of my account since like March and they will not remove the phone verification. They need to provide us with which ToS/ Guideline we violated so we can be more careful and reinstate our accounts. It isn't really fair especially for the poor users who can't add a phone number bc they dont have phones. They simply need to just put a time limit on the verification or make us write a apology letter saying we are sorry for violating their system. Anything besides a phone verification would be better.

    1
  • Forever

    Lmao goodluck, I submit 3 tickets within a span of 4 days all in which "got solved" but didnt. They do that. They give you the same "provide us with the ticket id" and just never respond after that lol

     

    1
  • Forever

    Damn you're lucky then. They keep closing my tickets and considering them "solved" when it's not solved.

    1
  • Sokar

    I guess i am quite lucky, i ready often enough that Tickets get either closed without that the Issue is solved, or they get a Answer from a Bot, but i wish you luck and hope that you too get your Account back.

    1
  • Fairly Logical

    First Ticket ID #25134809

    Last Ticket ID #25885859

    I hope this is not the case... Still no change in my situation and I am feeling like support is just not going to help me. They said they fixed the issue twice, but nothing.

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    Discord support team please help?

    Unresolved Ticket # 25885859

    1
  • Sokar

    Same for me, i also posted here only 2 Days ago, i send a Ticket to the Support on 25. May (not even 2 Hours after my Account got disabled) and my Account is still disabled, and i didnt get any Answer so far from them.

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  • Fairly Logical

    I have not been notified of violating anything in the TOS and I was told in the copy and paste messages that I was caught in a spam filter. I don't think I have ever had a customer service experience as poor as this.

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  • Fairly Logical

    Ticket ID #25134809

    I have been waiting for about a month just to get the response above, so I guess I can wait a little longer...

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    Discord support team please help?

    Unresolved Ticket # 25885859

    0
  • Sokar

    My Ticket Number is 25047671, ive send my Ticket already on 25. May, my Ticket Status is still Open, as long as someone looks at those Tickets, i can wait a few more Days.

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  • 0FFL1NE

    It's been 10 days since my account has been disabled. Apparently they delete the account after 15-30 days, and Discord still has not proved that I broke TOS. 5 requests and most of them marked as solved.

     

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  • Asleep

    Sokar Any updates?

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