My experience with discord support. spoiler Its not that good

vanyamcr

Uh so I wrote a lot because a lot of happened but if ur from discord support please read through this!

It's sad to see how I lost my 5-year-old account. One good day I woke up to talk to my family on discord (they are on the other side of the plant) But when I went to the discord app I was logged out, "hmm how strange" I thought, I typed in my login information and right on the screen it said " Your account has been disabled" I remember staring at the screen for solid 10 minutes remember all the fun memories I had, tears started falling from my eyes. I quickly went to discord support page filled out all the information and about in a day or two I got a response "Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account." The most heartbreaking moment happened in my soul, I just don't know what to say, then I saw that the email was sent to me from Clyde (A bot) I did the support thing again and asked promptly for a human to answer. What do you think happened? ah Clyde replied again! At that point I had no clue what to due I have fallen in my bed preparing to be like a teenage girl crying all day, sometime later (4 months) I found out about I can post a feedback, so here it is my experience with discord support! By the way, a human still did not respond till this day. Maybe if I write this an actual human being will respond lol.

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Comments

7 comments

Date Votes
  • Weebo

    Include the reason to why your account has "Violated The Terms of Service or Community Guidelines" for clear discussion and possibly solutions.

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  • vanyamcr

    I already said in the feedback that's the only thing they said, there is no reason just the message

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  • Weebo

    Did you message them again and ask why your account hast "Violated The Terms of Service or Community Guidelines"

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  • vanyamcr

    Yes they just said the same thing (bot replies all the time)

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  • Alaric

    You get answers from a bot? I got the same problem and have yet to wait to get a answer from a bot or human. I got also banned (IP) and yet have to wait. I did nothing wrong yet got banned.

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  • Weebo

    Oh, I see.

    this is weird

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  • Alaric

    I will just try and write a new Ticket as I want it unbanned so I can talk to a old school friend.

    Hopefully I get a response.

    If not then idk what else.

     

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