Report Nelly .Terrible discord support
Good afternoon dear reader, I hope very much in your adequacy in the fact that Nelly will not consider a complaint about himself, adequate logic such complaints should consider other people, I will not delay, I will begin with the foundation of this problem, I spammed, broke the rules, I admit it, 1. The notification did not come in time, when I received the notice at the same second I was kicked out of my account, that is, the very meaning of this warning is lost because of the behavior of the system. I was blocked for 24 hours, I sat for 24 hours and logged into my account, ABSOLUTELY NOTHING, that's the word entirely, ес solely that I called my friend, and then exactly 3 hours later, I am blocked forever, I was shocked, what and why was not said, I just kicked out of the account. And now going on, the first time I blocked here e wrote a message to support and described the problem, he never read, after unblocking and the second blocking, I wrote 2 more messages in different threads, I was ignored for days, as soon as I wrote a message from another account, it was responded to for half an hour, how come, where is your logic in the fact that the posts fall into a strict queue, nonsense, this is the second problem I noticed, I refused to help because I wrote from another account, I went to the blocked and began to raise the alarm in the topics. I got a reply after 2 days, to my surprise, the administrator under the nickname Nelly did not explain the reasons for blocking and template replied to the investigation, which has already indirectly confirmed its ignoring the two errors from the system, no comment on any of them, the same template, he answered my 4
created threads, with the same message, absurd. I asked this character to argue his actions, what and why, to explain, as a result of 6 days of ignoring, I guarantee that I wrote from the second account to me again to answer in half an hour.
We have 4 problems
1 - Different priorities for blocked and active accounts, and knowingly messages about the general queue is a complete lie.
2 - The first ignoring of the problem is probably random, the second is already systematic, Nelly directly ignored my arguments and any notifications of errors from the platform.
3 - Ignoring for 6 days, complete lack of alternatives in terms of going out to any other administrators.
Once again, for this account I will fight to the last, this marasmus I will show and tell the entire public, which I can only reach, I say that I will not tolerate this attitude. I will duplicate this topic from any other accounts, on any other sites and forums, I will buy advertising in order to highlight the problem.
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Uhhh... I suggest to tell that on a Discord Support Ticket cause no one is really gonna do anything that can help you on the API section.
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Nelly is an alias for any number of staff members (it's one of their mascots), not one person FYI
It's also the name they used when migrating from the old feedback forum to this new one, hence why so many suggestions are from Nelly
As far as you complaining about being terminated.. You broke rules, Discord can terminate your account for any reason, you violating the ToS/ToU is most definitely a valid reason
They can warn you if they're feeling nice, but they really don't need to
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Discord impersonator
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Well i can also fo that without calling myself discord and giving myself a discord pfp lol
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Hah! Discord and good support. Funny joke.
Tho i wish trust and safety had mote people and they wouldn't just reply 3x with a generic answer of how to block someone when i am reporting malware 🙄2 -
First of all what you're doing is still impersonation, regardless of your intentions. You're explicitly saying things like "our support team" implying that you're a discord employee, which is against the ToS.
Second of all you are not helping by responding to feedback in discord style. If people want server list separators then let them suggest it. There's no need to be like "thank you for your suggestion however there are already server folders". As the name of the forum says, it's for people to provide their feedback, not for support-wannabes like you to turn down features ideas that you don't see fit.
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I have 4 tickets, 3 of which are ignored for 11 days, 1 ticket ignored for 3 days, the answers are the same, in general, nothing like support is not seen, the situation is extremely disgusting, I would like to highlight this topic on YouTube, perhaps there will be more people affected by discord support and their bias
Ticket numbers #32979693. #32801684. #32801467. #32747579. #32747646. #32674600. #32643307. #32676133.
All ticks are answered by templates completely ignoring any of my arguments, there is no one else to contact4 -
What a pleasure it is when you get thrown into ignore by an admin for 17 days, I just get a lot of emotions
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Hello KUP!
On the part of the technical support agents, you have received a response. Both from me and my colleague. Our T&S team handles cases on a priority basis and sometimes you have to wait. Also, creating a huge number of tickets does nothing to speed up the review process.
Regards,
Julia
I made the first breakthrough, there's no line anymore, they tell me about the priority, oh my God, I look like a person whose priority is "wait six months" ?????1 -
I will keep this thread as a diary of the cringe I received from this dead support
Let me remind you, I only get answers from the twink, from another account that is not in the blocking, the answer in less than an hour, that is, they want to lead us to the fact that if we get a block, unlock the account can be achieved in years?!2 -
Discord very terrible in there service got banned again for no reason I was just talking to my friends and then randomly logged off my account (37676169) is my ticket number
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Personne ne répond à mon tocket
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Hello discord I opened three tickets but no one answered me unfortunately if no one answers me within 14 days my account will be deleted and I would not like this to happen produce Can I speak with an admin
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Yeah, me too.
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And hey, Discord. I'm also still waiting to get my account re-enabled because of the malfunctioning spam filters and Nelly also malfunctioning, causing the problem me and so many other users are suffering from. We already sent our appeals to the Support Team, and they have not been replied yet
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I've faced issues around discord support before, I've had no warning when it came to using a vpn on discord, and after offering literally everything I could offer, they decided to keep my account locked with phone verification. (apparently the person I was contacting wasn't able to revert the change, likely due to policy)
Due to the contents of my main account, I can't use discord to connect with people in my highschool, defeating the point of what discord was originally for.
Not only that, but I've not been able to re-access the accounts due to needing a 2nd phone number just to have another account, with my original 2nd account likely being deleted in the future (along with the people from my past school), if it hasn't happened already due to the laws set by the EU.-1 -
Nelly is a bot btw.
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