The next Nitro feature should be customer service
Reaching customer service should be an easy and painless process. My experience with Discord customer service has been that tickets self-close themselves with rude bot messages, leading to having to hound the support email to get a case looked at.
Short of providing a better customer support overall, can the next Nitro feature at least be providing improved support for those that have shown (financial) dedication to Discord's services?
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Discord's customer service is not handled by Discord themselves, but rather outsourced to a third-party company. Since Discord, like any other business, prefers to cut costs wherever possible, they are most likely not paying for the most premium version of this outsourced customer service, which results in a lack of customer agents. Making a customer service dedicated to Nitro subscribers might split up the work a bit, but I doubt it would change Discord's outsourcing method.
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