False Age Ban
My account got disabled for apparently being underage which isn’t true. I’m above the minimum age for using Discord in my country. A guy named Gedrick responded to my ticket saying that if I can’t fulfill their requirements, I can’t appeal.. but I literally can fulfill them and I already did, several times. My ticket number is 38724974. Im so sick of support not responding and I don’t want my account to be sick because of a sick report. I never joked about my age and I suppose they took the message out of the context.
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Hello Julia Iru,
Please state your country so i can take a look at the minimum age, and please state what you have fulfilled in the ticket as i will check the requirements to fulfill also.
Regards,
Buffy Official - Discord A&SM Forum Assistant
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Buffy Sure! Im from Poland and I’ve sent like 4/5 pictures of myself along with my nickname and my official government ID. I’ve also gave them my phone number and the email linked to my disabled account.
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Hey Julia Iru!
I have checked and Poland Minimum Age Requirement is 13 and above, since you stated that you send your Gov ID i can confirm you're over the minimum age. And it looks like the requirements you said here is already fulfilled, all you can do right now is wait for support to reply back, they will take up to few weeks to months to reply back!
Cheers,
Buffy Official - Discord A&SM Forum Assistant
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Buffy You checked wrong. The minimum age requirement in Poland is 16, as per this support article: https://support.discord.com/hc/en-us/articles/360040724612-Why-is-Discord-asking-for-my-birthday-
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Yeah, thank you. Tbh I’m stressed out they won’t reply and I’ll lose my account :/ How can I speed up their response time?
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Hey Amy!
Thanks for correcting my mistake, i would also like to apologize for the confusion i have caused 😅
Cheers,
Buffy Official - Discord A&SM Forum Assistant
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Hey Julia Iru,
Currently the Support team is busy and may take a couple of weeks or even months for them to reply back!
Regards,
Buffy Official - Discord A&SM Forum Assistant
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Yeah I know. I just dont want them to delete the account.
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Julia Iru and @Amy I just got same issue, Add me on discord “000huracan000”, its my second account, only teamwork may help us in this moment
or exelier) or
Exelier#5680
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hi i agree so much 2 nights ago i was talk to someone i friended in a sever and he asked me my age im 14 but i misclicked bcuz it was well night*to be exact 1-5am* so i couldnt see well so i wrote 12 i told that person 12 and i didnt realize until very later when he was giving me a lecture of text but never telling people ur real name and all and i was like but im in high school im turning 15 in novemer and he was like what u said that u were 12 and i was like i did i thought i put 14 not 12. my ticket number is 38748271 and support the please relpy up here is not a relpy place. and please repond i dont want to report the support for not doing any thing to support like it's in ur job name it's u work at customer service and u dont give them the answer they need.
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Navyashah7926 add me on dsc, only teamwork will help us all out of this situation,
My name: 000huracan000
(or exelier) or
Exelier#5680
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ok but can not rn
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I've made many complaints and tickets yet still no response it's irritating
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my discord account undarage which is a false claim. discord support team pls don want my account get delete
My ticket number is 45013423/#45007533
my discord usename:FISH#6618
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