My account was hacked and threatened to have information sold

Bonnechancelicorne

My account was hacked by someone sending me a link from a friend who is a gaming programmer and then upon clicking the link, they stole my discord and sent me a threatening email stating they were going to sell my information. I have sent three emails to them and also messaged them directly on twitter and the only reply I got was that it is being sent to trust and security. I need that account back and am waiting to hear from them as far as recovery. I still have no emails and im going to send another request. I already even sent a deletion request with the email they linked to my account. This is ridiculous. 

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  • Mk_Shots

    Fun fact, I am in the same exact boat. I wish I could tell you it would, but I have been waiting since August 31st. I was mad when it took two weeks for them to finally reply. Sadly, they said there was an account placed on the email I was trying to get it back to. They said respond if I didn't put the account there and I responded within 10 minutes, but now I am at over a month since I last heard from them.

    I don't know for you since you are requesting to delete your account, but I've been reading the feedback since I got hacked and I've seen a lot of people complain about their Trust and Safety team considering they ignore their users begin threatened.

    Anyway, I hope you can get a hold of them soon.

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  • Bonnechancelicorne

    I want to say I have been messaging them periodically throughout the past almost 72 hours of the incident on my two remaining open  tickets which are both tickets they said they sent to trust and security. They closed my other 5. Even yesterday I opened a ticket that summarized my whole incident and they closed it and marked it as solved when i told them I was looking for answers. This is so saddening.. Im still going to keep messaging them asking for updates. 

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  • Bonnechancelicorne

    I even sent a ticket in today asking simply for updates on my two open tickets and they didnt even send an automated message. They just marked it as solved.. If anyones reading this, please give me updates and assistance… trying to keep faith is hard but im hoping this gets solved soon..

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