I have experienced the Go Live feature and have some feedback about it.
When using the Go Live feature, the only way to communicate to the live person is through a voice channel, or a text channel if the person periodically checks a text channel. I could not use the voice channel because of background noise while a person was live, and typing in a text channel quickly cluttered it up.
I would like to suggest that there be a feature to send messages to the live person in a way that does not fill a text channel and displays the message to the live person without them having to switch windows.
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