Many developers and businesses already use Discord for their communication. However, as a timeline-oriented platform, useful messages move up the timeline and disappear causing questions to be asked over-and-over. This is fine for everyday messaging, but user FAQ's, user-feedback and bug reports tends to get lost.
It is easy to loose track of things, especially as servers get bigger:
- which feature was requested most?
- which bug was reported most?
- where to post a FAQ or announcement?
- what does the community want?
But now that Discord has released the "threaded messaging" feature, it would be very nice if selected conversations could be selected as useful and published to a webpage where they could be available for other users, similar to forum post:
- these ideas/bugs should be indexed by google (for others to find through google searches, SEO);
- the posts and answers could be upvoted/downvoted to show mods what their communities want/need most (like reddit or stackexchange)
- and the saved messages could be recommended to users by bot's whent hey ask similar questions in Discord (saving Mod's the time of answering FAQ over-and-over again)
Discord already has the best chat app out there, most developers already use it to stay in touch with their communities. Also, Discord has launched it’s own App Store which is in competition with Steam's game store which offers its developers a very basic forum. It feels only natural for Discord, who's main target is to handle communities and communication, to also offer mods a forum solution to help manage their communities.
It would be a full product covering:
- Default discord: A full solution for communities where small-talk, voice chat etc;
- A forum, FAQ, knowledge-base structure for gathering feedback (how many users have requested/suggested/reported something, reports etc) and for announcements;
- And the app-store for companies to sell their games/apps through.
And just as a bonus: can you imagine being able to use the power of Discord Bots to manage forum Communities?
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