Restore your account if you lose 2FA

_Besheniy_Kot_

• 9 de junio de 2020 21:14

Please add a normal account recovery system if you lose one-time codes and backup codes in the app. Create a verification algorithm to make sure that the account belongs to the person who is restoring it. Personally, I have faced a situation when I can't restore my account (the 2FA application was deleted, backup codes from 2016 were not saved), even with other accounts linked to it (Steam, Twitch, YouTube), and I also received confirmation codes to my number through a lost account and also have access to the mail that the account is registered to. None of this makes it possible for me to restore my account. Tech support only offers to delete the account. This is nonsense!

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  Официальный Канал Барвиль

  • 10 de junio de 2020 04:55

  Поддерживаю!

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  Rathius

  • 23 de julio de 2020 20:51

  Agreed. Especially now that money can change hands for products and services it's pretty ridiculous that the only "remedy" is deletion. Especially since big name companies have ways of restoring your account with validation. They know better than to tell people to 'buy again' just because they lost some codes.

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