Discord and other companies need to stop using automated bans and customer services
In an effort to be cheap and save money, Discord and other companies resort to programming bots to automate punishments and customer services. As a result, many innocent people have lost their accounts and years of hard work due to platforms like discord being lazy and cheap and not wanting to just hire HUMAN moderators to monitor activity on discord and manage support requests. My account was taken from me because the bot automatically banned it without warning and gave me an automated response to why it was banned which just listed things you can get banned for which my account wasn't guilty of any of the things listed. I have tried for the past weeks to get my account back and I have been met with automated responses despite my CONSTANT begging to speak with a human. Discord needs to change this before a platform is created that does everything discord can do while giving support with HUMAN responses and not bots that make mistakes without fixing themselves.
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Estoy totalmente de acuerdo con usted. ¡Animo!
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Quite a shame that a companies such as discord which are worth so much and make so much money can't be bothered to actually use real people to atleast check and authenticate bans, I mean it doesn't seem that difficult and it really doesn't make sense to rely on automation when it's obviously flawed, especially seeing how there have been past false ban waves.
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It's never going to happen, and it's frankly not practical to attempt to manually review over 300 million accounts, of which no doubt there are several million reported every few days.
Automation is a necessity, not merely a money saving tactic.-1 -
It's never going to happen, and it's frankly not practical to attempt to manually review over 300 million accounts, of which no doubt there are several million reported every few days.
Automation is a necessity, not merely a money saving tactic.
My account from 2016 (w. early supporter badge) got banned for a bogus reason which doesn't make any sense.
Not only for the reason of what I had supposedly done but it really wouldn't make sense for me to break the TOS with an account I value so much.
Yet the support can't be bothered actually help me with anything regarding the account/ban.
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