Discord Support need to hire more staff
Waiting for over a month for help with my issue. No issue should take this long to get a response. This is ridiculous.
I have to assume that the support staff have a giant backlog of tickets to work through which doesn't seem like a sensible way to run a business. Either that or some tickets just are going ignored for whatever reason.
A friend of mine has been waiting 2 months without a reply. Having browsed reddit and twitter, I met people waiting 6 months and longer.
Kind of sucks.
I hope whoever is working through the tickets isn't overworked and such :/
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This is true but this is stupid as they are literally hiring right now. This is not as easy as it looks to solve.
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I wish I could believe you Doge, but I have friends and clients who all got their accounts back within a few hours to a few days. It should not feel like waiting at the DMV to get an account back: it should just be-- look up the person who got their account taken over, change their e-mail and password, lock out the culprit, and give it back. Done deal.
I mean if there are other factors that go into this sort of thing, Discord should make that clearer on their website, their Twitter, wherever. If there's something I'm missing, I'd like to know. A simple e-mail response from their team can't be that hard, or are they all just hanging out on Twitter fiddling around?
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I've seen plenty of comments saying they've fed up with the discord support reply time, so much that they've spammed tickets that wouldn't be easily identified by the spam system they've got installed. Those spams have clog up the mails.
However, seeing the profits discord has made during the pandemic, it should be reasonable for them to improve the discord support service1 -
SubarashiiAdam!
You are correct. The reason their support is so bad is because people spam tickets thinking that the problem is lack of staff (which is one of the problems) but they are also creating problems by spamming ticketes.
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Yeah but still they shouldn't ever use that reason why their support team is horrible while the company is swimming in revenue. If Microsoft actually bought Discord, we'd have better support service imo.
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Given Discord's popularity considering it's, as far as I know, the de facto program to use for connecting with friends/fans/community/etc. aside from Telegram, I can't say I'm surprised nor do I fault the people who spam the request tickets. It's used by everyone. I don't know anyone who uses Skype anymore, lol.
I mean, when my account got hacked, I nearly had a panic attack. I had a lot to lose from the ordeal, a lot of sensitive information was now in the hands of someone looking to profit off of my information. I sent them two tickets an hour apart from each other because I didn't even know if it'd even gone through.
As of this writing, my account was not recovered but it was ultimately deleted. Discord's staff hasn't updated me about the situation so I'm left to assume the hacker just simply deleted it themselves as it held no value [and I was swifter in protecting myself before they could do further damage]. I'm sure someone will say 'this all could've been avoided if you simply didn't get duped into a fake Steam moderator scam' and they'd be right, but the damage could've been prevented within the first week if they didn't "escalate" my ticket and let it sit for 2 months. It's like watching a massive train crash and then going, "I guess I should do something about that" and deciding the best time to help would be 3 weeks later to alert the authorities.
I wish I could thank Discord for "helping" me, but seeing as I did more of the work necessary than they did, the only winner here is me for just letting the hacker give up.
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Well said
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