You can request a refund for your Discord subscription if it meets our Refund Policy requirements. Simply find your payment ID and submit your request to the Discord Billing Support Team.

What this article covers:

How to Find your Payment ID
- Desktop/Browser
- Mobile
How to Request a Refund

NOTE: Before requesting a refund, check out our Refund Policy to ensure your purchase is eligible.

How to Find your Payment ID

NOTE: You can only locate your payment ID within the desktop app or browser.

Before submitting a request for a refund, you’ll need to make sure you have the payment ID for the purchase that you’d like refunded. This helps us process your request quickly and ensure we refund the correct purchase.

Desktop/Browser

1. Head into your User Settings by pressing the cogwheel [] icon.

Cogwheel Icon on Desktop/Browser

2. Tap Billing, then select the purchase for which you need the payment ID.

3. The payment ID will appear in the dropdown menu. You can copy this ID and paste it into the support form.

Example of a Payment ID in the Billing tab of Discord’s User Settings

Mobile

NOTE: For any purchases (besides a Server Subscription) made on Discord using your iOS device, you will need to request a refund for those purchases via the iOS App Store. If you’re wanting to request a refund for a Server Subscription purchase, you can follow the steps below to obtain a payment ID.

In order to get your payment ID for a mobile purchase, please refer to the confirmation email you received with your purchase. This will include the payment ID.

For Android users, you can provide a payment ID, however, another option that provides a quicker turnaround is your GPA number from your Google Play Store confirmation email. If you’re unable to find your confirmation email from Google Play, you can check out their guide here on how to locate the GPA number.

If you can’t locate your confirmation email, you can obtain your payment ID through the desktop app or browser by following the steps above.

Confirmation email showing the Payment ID after making a purchase

How to Request a Refund

NOTE: Make sure when filling out the form you’re providing the email address that is tied to your Discord account.

1. Once you have your Payment ID, head to the Support form.

2. Fill out each question in the form as it pertains to your billing request. Make sure to enter the Payment ID where requested.

3. After submitting your request you should receive a confirmation email letting you know your ticket has been received.

4. You will receive a response from the team once your ticket has been handled.

NOTE: For any questions about refunds or billing matters, please contact the Discord Support team

Frequently Asked Questions

Q: How can I request a refund for my Discord subscription?

A: You can request a refund by finding your payment ID and submitting a request to the Discord Billing Support Team. Make sure your request meets the Refund Policy requirements.

Q: What do I need before requesting a refund?

A: You need to:

Review the Discord Refund Policy to ensure your purchase is eligible
Have your payment ID ready
Use the email address associated with your Discord account

Q: How do I find my payment ID on desktop/browser?

1. Open User Settings via the cogwheel icon

2. Go to Billing and select the relevant purchase

3. Find the payment ID in the dropdown menu

Q: What if I made purchases on iOS or Android?

A: To request a refund from Apple, you will need to request a refund for those purchases via the iOS App Store.

Android users need to provide the GPA number from their Google Play Store confirmation email instead of a payment ID. If you’re unable to find your confirmation email from Google Play, you can check out their guide here on how to locate the GPA number.

Q: What happens after I submit my refund request?

A: You'll receive:

An immediate confirmation email of your ticket submitted to our Support team
A response once your ticket has been processed

Q: What if I can’t find my payment ID?

A: If you can’t locate your payment ID in the Billing tab, you can obtain it from the confirmation email. If you still can’t locate it, please submit a request to the Discord Support team under the email address tied to your Discord account.