my rant about how terrible discord support is.

YourAbusiveDaddy
Hey Mods, Please remove/hide/lock this thread if its not allowed/ if it sparks too much controversy.
Hello Redditors, and Discordians
I tend to not post this is my alt, typically used for other content so I really don't care what comes on here so recently I had contacted support. let me explain every step I've done that brought me to have to contact support. I have 2 discord accounts, 1 with my phone number, we will call this account 1, 1 without and call this account 2. My account without a phone number needed a number to join a discord server, so i registered my number with account number 2 without unlinking it from account 1. after i was done with that discord server i had left and tried to log into account 1, i was presented with this page https://ibb.co/JRmSZj9 Something Is Going on Here, We detected something out of the ordinary going on.
So i had attempted to contact support, I'm aware now that once you use your phone number its places on a timeout for undetermined time. so i request that my account be unlocked because of the suspicious activity. I was met talking to a Discord representative A who asked for a screenshot of the error code which i had provided, Which i gladly did Discord Representative B had came to step in for assistance. and met with this following message.
" Since you have recently attempted to verify this number already, our system will put a timeout on a number from being used again for anti-abuse purposes. You will need to wait for the end of the timeout to use the number once more or use a different number to verify the account.
The system automatically detects and generates a timeout period when a phone number has been used multiple times to verify an account, there is no exact ETA for when the number will be available to verify another account.
Note: A phone number can only be used to verify a single account.
Just to let you know, usage of BetterDiscord is against our Terms of Service. We strongly recommend you remove it from the app as it might cause issues in the future times. Also, your account can be banned because of that. "
I understand about the anti-abuse purpose but im not asking to have my number time out ban lifted. Im asking to have my discord account restored. Its been a week since i haven't been able to use discord with my account being secured Ill return to this point later on. I have gone and removed BandagedBetterDiscord, and i have sent an updated photo showing that i did remove it.
Me getting annoyed and spiteful after 3 days of not using discord in the lockdown which im in right now if frustrating since my professors and classmates use discord as a medium of contact which in 3 days i had no communication to lab partners or i had to use my alt account which was annoying since that account i didn't want them knowing about. so i had responded with this
" My account is 2018... Ive bought games on your failed discord store. I bought 3 years worth of nitro. Clearly this isn't an fishy ass bot account, it has badges, it has purchases, it has a history. I have google 2FA enabled on my account.... "
 
to receive a copy and pasted, generic ass message. " I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully and we will not be removing the phone verification requirement on your account. You'll be required to register a phone number to your Discord account in order to continue the use of it.
It's possible that our system detected that you were using a VPN or proxy that was shared with other bad actors, which is why our system flagged your account. However, for privacy reasons, we're not able to share the specifics of the inner workings of our system.
On the other hand, if you're seeing an invalid number error, would the number that you've attempted to confirm be a landline or VOIP phone by any chance, or have you already tried to verify this phone number recently for a different account? VOIP and landlines are not compatible with our verification system.
Otherwise, if you have recently attempted to verify this number already, our system will put a timeout on a number from being used again for anti-abuse purposes. You will need to wait for the end of the timeout to use the number once more or use a different number to verify the account. Because the system automatically detects and generates a timeout period when a phone number has been used multiple times to verify an account, there is no exact ETA for when the number will be available to verify another account.
If that's not the case, let me know what number you're trying to register and I'll double check in our system. "
This entire time im explaining that i know what triggered it, im trying to remedy it because i cannot log into my discord account without a phone number and my cell is locked. he says i tried using a vpn which i know i didn't. and for privacy reasons he wont tell me the trigger. I KNOW THE TRIGGER. then goes to say VOIP + Landlines aren't allowed.... hes not even responding to my ticket. hes copy and pasting stuff, AMAZING SUPPORT. finally at the end of the shitty script hes copying and pasting it tells me the phone number is locked out with no ETA...
Well shit, okay so i tried using my fathers number and because i don't want him to have access to my account i unlinked his number and my account is once again locked out and i can no longer use his number...... Now im getting frustrated. So i contact my friend and i use his number....
NOW MY FRIEND HAS ACCESS TO MY ACCOUNT! And discord support team doesn't seem to care or want to fix this issue. why do i say this? because its been 4 days since they have responded. Ive updated the ticket multiple times and every time i click back to the ticket.. its marked as solved.... i check and update this ticket every day. and for 4 days its been ignored and marked solved when its not.
this is not solved. I'm asking them to put my number back on the account because someone else HAS ACCESS TO MY ACCOUNT! and they don't care.
I know this is a long post, i know this might be controversial but I want people to see how terrible discord support is. My account security is on the line, and they don't care. im contacting to protect my account and they refuse to help.
Again mods if you do read this, please dont ban me over it, im just ranting on what terrible support Ive had and i wish for others to not have to go through the same shit i am. please if anything lock/delete/hide the post
I originally posted this on R/DiscordApp and just gonna post it here too for everyone to see, im expecting either the thread gets deleted/locked or some other shit
19

Commentaires

26 commentaires

Date Votes
  • Lala Sabathil

    Hmm, I never had such problems with the support.

    But thank you for sharing another view on Discord Support and good luck in this case!

    -14
  • YourAbusiveDaddy

    Lala Sabathil
    I work retail, Customer service myself, I do in person retail/customer service for work, Online I do customer service as a side job, I've never given/ had this much disrespect as a consumer of a product. Logitech has screwed me over but at least they responded. they took the time to actually look into my case and even after when i made another support about a different product they reviewed my old case a whole year after warranty and sent me another one. 

    I don't expect them to lift the phone timeout its stated right as the bot comes up, I can read. I'm looking just to have the phone number either updated or the restriction removed till i can put my phone number. this is about security and they don't care. 

    7
  • Keanu Reefs

    Discord don't care there's no other explanation. I've been cencored and ignored by support for weeks.

    They tell me I broke their community guidelines / tos, they base that on no evidence. You're trash to them, but I welcome Discord to make me look stupid and prove me wrong! :D

    16
  • ! JustShawnNoice -_-
    • Modifié

    Curious, if your account get's disabled, what happens to the nitro? Because I need a refund, the support team won't do anything -_-

    3
  • Keanu Reefs

    They won't refund it, account gets locked without notice and you lose whatever was on the account, disabled is technically not a perm ban and you can appeal but so far, appeals get no human response in my experience even after I submitted proof the ban was falsely given.

    10
  • ! JustShawnNoice -_-

    Yeah, so I guess I got a week left.

    1
  • Keanu Reefs

    Shawn just don't give up, I intend to keep pressing them until I get a human response and a discussion regarding how they've treated me and clearly countless other rule abiding users. Discord is a huge platform, we shouldn't expect personal support for every case, but they also have to be pressed to respond to users who have been mistreated by their company. If you've been unfairly banned, you have every right to question their reasoning. Their terms of service covers a lot, but they also heavily contradict their own terms of service with how they handle user accounts and bans.

    6
  • Aedon

    Man it sucks so bad, seeing your old, disabled account. All of my memories come sprawling back ;(

    4
  • YourAbusiveDaddy

    Yo Shawn, Call your bank tell em it was an unauthorized purchase and discord refuses to refund it. 

     

    3
  • ! JustShawnNoice -_-

    Lmao, but I got gifted. But oh well.

    1
  • Tecraus
    • Modifié

    YourAbusiveDaddy 

    Me and apparently a number of others have the same treatment. 
    My case is this ---> https://support.discord.com/hc/en-us/community/posts/1500000758762-The-certain-uncertainty-of-Detection-System- 
    Different case, but EXACT same copied-pasted answers! 
    They simply do not care. 

    And on top of that, if you dare to create a post here, you will experience mocking by friends of staff!! People who will say how perfect the Support is and how crazy you are for thinking the opposite and how lucky you are for not having an even worse treatment than that! I have seen it on other posts too, not just on mine. A behavior which, apparently, the official Discord tolerates.

    My post was almost buried (as I do not have discord friends to upvote me) and other posts, like yours, do not have enough attention, because, let's face it, we, the users, do not use this forum as much as we should. On the other hand, why should we when the only persistent voters are Discord people?!? 
    I'm new on Discord and I'm already disappointed. I do hope I'm wrong about the forum. People who read me right now, let's prove me wrong that we care only about our own problem by reading other posts too! 
    Maybe this comment should have been a post of its own about this forum? 

    To return to you, since you are waiting 3 days and wondering about when this is going to end, judging by my case, I'm afraid I have bad news for you. I'm waiting a whole week and I still have no access to my account or an ETA of an end of this frustrating situation. I even asked whether it is a matter of days, weeks or months and they never answered. I'm sorry. 

    Edit: I just noticed Keanu Reefs talked about WEEKS (plural). I'm personally now considering deleting my account and forget all about Discord.

    2
  • Keanu Reefs

    Tecraus,

    You're yet another case of someone who's being mistreated by Discord and it sucks. I'm not going anywhere right now, I'll be sure to keep the pressure on Discord to respond to my case, there's no way I'm being treated this poorly by a company I've supported and respected since the beginning. I remember when I moved from MSN to Skype and found my home on Discord. But, I am disgusted by the support.

    I've emailed the CEO, Jason, and also tweeted him. I'll continue to tweet their Discord account and I'll continue to put in support tickets until I get an apology and a discussion regarding my situation.

    You mention "you will experience mocking by friends of staff!!" - Let them. Anyone who supports this company treating its users in this way are a huge part of the problem. No one cares until it's their account being disabled or banned. 

    I really hope that the Discord workplace does not have the mentality of disrespecting users and treating them like trash, time will tell. I hope it's a few bad eggs at the top. If it is, it needs to be stopped. 

    Discord CEO:
    https://twitter.com/jasoncitron

    Let him know how you're being treated by HIS support teams. 

    Good luck, don't hesitate to contact me if you need any additional support. I'm doing my best to not let this go and to not let Discord treat users like this.



    3
  • RhombusIRD

    I've had the same problems here dude, I was recently given a response (after days of emailing back and forward) which told me to try my number again and contact them if any issue occurred. This seems like the only "real" response i've gotten so far. I haven't been able to try it out on my account yet but I am hoping it'll work. I wish the best to anyone that has been locked out of their accounts, I know it's hard to not be in contact with people you care about.

    1
  • ღ𝔻𝕒𝕣𝕜𝕪𝔻𝕖𝕧𝕚𝕝ღ
    • Modifié

    Bruh my freaking account has been locked out for 8 days i have 47 notifications and my friends are probably worried, I talked with discord support so many times and i had 3 ticket's. They all say "solved" to the problem, But it hasn't been solved they said they can't tell me why my account has been flagged cause apparently its a privacy issue.  Alot of people have been dealing with this i know But my account has been locked for 8 days and i really can't wait anymore.The discord support is really no They said i was talking to a real human not some dumb bot but guess what someone got the same dang response as me. Their just bots its like they don't care enough to get a real human to talk to me, i know im not special but like could you atleast bother to give me some time and help me out instead of getting one of you're bots to reply to me. I really wanna talk to people i care about and i can't even speak to them, because it was the only way i had contact i don't even have their hashtags which makes it even harder because if i fail to complete this verification i'll never get their hashtags and thats really hard for me considering the fact i'm about to move countries forever in a little while I asked so many times to help me out i litterally spent a night crying. because i was so worried i'd lose them i'm not asking for gold or anything! i just want my account back people are telling me "im over reacting" they don't understand how much that account has an impact on my life i spend my time on it at time and enjoy the end of my day to calm myself down with the help of my friends here i am locked out of my account with them not even bothering to get me a real human to talk to me i know im ranting and most of you might not care but i just want my account back i didn't do anything wrong at all 

    3
  • Keanu Reefs

    Don't let these threads disappear, and make sure to tweet Jason (the Discord CEO) to make him more aware of these issues than he already is.

    https://mobile.twitter.com/jasoncitron

    1
  • Exaltyan

    Keanu Reefs
    Discord can disable/delete your account for any reason or no reason. It's in the Terms of Service. If you don't agree with that, it would be best if you stopped using the service.

    -7
  • hoek

    Yeah I can agree, Discord support sucks. For 3 days I was asking why my phone number was removed from my account. When I tried to add it back it says it was assigned to different account already. First solution was that I assigned it to my second account (which I never had). Second solution was that I should login using phone number and confirm it by email (error: email already assigned to different account). Third solution was to login by phone number again and confirm it using different email. New account was created and I had to remove phone number and delete it to allow assign phone number back again to my official account.

    Many different people from support contacted me, all of them started with the same messages to do the same steps again and again, nobody was able to tell my who is using my phone number and why it was removed from my account. They told me that it is against law to tell me to what account is my number assigned. After whole situation, looks like some sort of bug where my phone number was deleted from my account but still exist in database.

    So at the end it was not assigned to any other account, I had to create new account with this number and finally delete it to free up my number.

    I solved it mostly myself, and almost got cancer from shit I read from the support.

    3
  • Alton

    If Discord is keeping you from communicating with your loved ones, maybe you should try one of the other thousand ways of communicating with them.  The issue to me is that it is nothing special, and I don't like it.  I would GLADLY dump them, but I have paid for services that use them exclusively.  Therefor, I am stuck with their terrible service.  Imagine if, to shop at Walmart, you had use Uber to get there and you hated Uber, but Walmart only accepted customers from Uber.  That is what multiple businesses have resorted to.  Maybe they are good from the "Owner's" side of a server, but did we really need another place for a thousand people to run their mouths at the same time?  What is the value or appeal of this dumpster fire?

    1
  • ! 4TZH

    discord is top 1 the worst support team in the whole wide world change my mind

    3
  • Roger-Roger
    • Modifié

    My main account was suspended "dehumanizing or discriminatory content or incited violence towards an individual or community." I don't know where or when the cause for it happened, but I have made two inquiries already to Support and the first one seemed almost robotic when it was posted by a member named Maggie. The second one is still waiting for a reply and I hope that a Human member of Support actually looks into it, which I know at this point is a hopeless longshot.

    "Our Support Team will make sure we give your inquiry the attention it deserves" they said. Yeh right.

    2
  • Nooby

    Same here.

    My 1st account was pernamently deleted for some BS report.

    I waited a bit

    made a new one and just chilled for 2 years untill discord just locked me out for using VPS or proxies.

    i was litterally "AFK" aka i was at my computer browsing my phone

    then i saw it and ofcourse i had to use my phone. well then. my phone worked once so it should work twice.

    suprise suprise its now invalid!

    i punched in a ticket around 1 year ago about the invalid.

    its idk on cooldown for 2 years or what?

    I got 3 responses that are Ctrl C ctrl V

    Then the "support member" said they will redirect it to support

    i got a LITTERALLY 3 LINE REPLY


    and it all was litterally just a small fragment from the invalid phone number paste

    it was like no screw you.

    now i contacted and i got the SAME TRIGGER MESSAGE THAT IS CTRL C CTRL V!

    i bought nitro for 3 months once.

    I actually chatted (i got lvl 59 on a server)

    I wasn't some bot i had history and actual purchases

    ...

    this shows how much discord dosen't care and how the support sucks.

    1
  • federal investigation bureau

    discord verification is one of the worst and discord support is the worst support i have ever had and seen, my accounts are blocked by phone number and my brother has the same problem Now I have to create new accounts and use VPN to always work Now a message to the person defending the support of discord, STFU and GTFO LGBTrasher you have a lot of perks when me and a lot of people are disabled for silly reasons You can post illegal content, do horrible things and get well without punishment I hate you

    2
  • YOOHOO

    discord support i can only say one thing, garbage, pure garbage

    2
  • DropPhaze

    Yeah, their support system is the worst system I've ever dealt with. Recently, I tried to log into discord to find that my account had been disabled. Supposedly, I "violated the TOS" by posting inappropriate content. Unless my account got hacked (without any notification and the hacker posted some stuff), I've never uploaded such stuff. I've reached out to submit an appeal multiple times throughout the week, but all I get, every time, is an extremely vague message saying "Your account was disabled because you violated the TOS, we will not reinstate your account". No information, evidence, just flat out disabled it. 

    0
  • Janhavlice

    Damn I am sorry this whole shit happened to you, but still better than mine case, they first disable my account for "being underage" than I send proof that they PERSONALLY requested to enable my account again, you know what they did after a month? They kept marking my tickets as solved and ignored them all the time, and then they deleted my discord account. Just beautiful.

    0
  • EVILT̴̙͓̊̈́Ẹ̵̔̈̆K̶̡̮̰͉̒͆²⁰⁹⁹

    I'm in this mess now and I'm threatening to go down to their corporate offices in California. I use my account for bot development, and I was fooled into downloading a program from a friend whom had already been hacked. I had 2FA on my account, but it doesn't matter because the hackers somehow went right past that. And now that code no longer works. Since I created my account in 2015 I do not have the backup codes. It's been too long!

    1

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