The certain uncertainty of Detection System.
You hate troubles. You read and follow TOS and you are always polite. All of a sudden, you see that message "something going on" and you lose access to your account. You appeal. After a ridiculously large number of email exchanges with Support, you still have no idea why you are blocked or if and when that block will end. All you have are assumptions. They tell you that the detection system is fully automated, so they can't interfere. They can only assume what that "something" might be. They also do not have an ETA for when that block will end. They are only certain for 1 thing: You did something. Because a perfect system said so. The same system which, according to my screenshot, is uncertain enough itself.
If Support people never ever question the Detection System's reliability, or/and since they cannot interfere, what is the point of appealing??
Shouldn't blocked users know what exactly they are accused of?
And shouldn't blocked users know if and exactly when that block will end?
I think they should.
This is not about fairness. It's about a system that needs to be more... human... somehow. 
Please don't ask me why I do not do the phone verification so I can easily move on. This is completely irrelevant. A different topic for which I may (or may not) create a separate post soon, as I think it is equally important.
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I think the "system" is fair (Hate incoming)
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Dear possible troll,
No, I'm not going to hate you.
I'm only going to inform you that you are out of topic. If you could read the whole post, you would see it is not about fairness.
You downvoted my suggestion blocked people to always know what they are accused of and if and when their block will end.
Please read more carefully next time.0 -
Dear user, I'm no troll, I'm using discord for nearly 5 years now.
"This is not about fairness. It's about a system that needs to be more... human... somehow. " < I don't think that this needs to be.
My opinion.
Regards
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"Hate incoming" is one of trolls' favorite phrases. It's flaming by itself.
To the point: Regardless your (irrelevant) opinion about whether I'm innocent or not,
Do you insist blocked people should not know what they are accused of?
And do you insist that is a normal human treatment?0 -
Yes, yes I do.
Because they should know themself what they did.
You are responsible for your own actions.
And it's not a troll phrase. I know that it would happen.
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According to Safety Team, I did nothing wrong. The support Team doesn't know. I have read the TOS and I KNOW I didn't do anything. You should learn the difference between "suspicious" and "guilty". But again, this is not about me.
So you are one of those who think the system is perfect, made by God Himself and never mistaken. It is, of course, entirely your personal opinion. But this is not a technical issue. You're still out of topic. This is a moral issue.
The point is, even if someone actually did something wrong, the accusation should be clear. The punishment also should be clear. Anything else is inhuman. And that is, morally speaking, undoubted.1 -
"So you are one of those who think the system is perfect, made by God Himself and never mistaken." < Don't even try to put me in something you think.
The main problems lays in other things.
"The point is, even if someone actually did something wrong, the accusation should be clear. The punishment also should be clear" < https://dis.gd/terms
The Company reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The Company reserves the right to refuse any user access to the Services without notice for any reason, including but not limited to a violation of the Terms. If you violate these Terms, the Company reserves the right to issue you a warning regarding the violation or immediately terminate or suspend any or all Accounts you have created using the Service. You agree that the Company need not provide you notice before terminating or suspending your Account(s), but it may do so.
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'You should learn the difference between "suspicious" and "guilty".' < no I don't need to, because I know a bit about the processes. And I even know the difference. But what you don't know is the TOS of Discord. See upper comment.
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I knew you would mention the TOS. As I said, I have read it.
But if the company didn't want us to suggest any changes, this feedback section wouldn't exist. So, there, if a TOS change is needed, then be it.
Thank you for showing how cruel a TOS can be. I didn't want to do it myself, since I'm not aggressive towards Discord Inc.
By the way, the TOS doesn't have to change. It's only something to cover themselves legally. Any company can provide "privileges" without being legally obligated to. It's a matter of corporate responsibility, ethics, how they care about their reputation.A company's policy can change without a TOS change.
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Users are always prohibited to follow ToS.
Each and every plattform has it's rules, they do not care if users know them or not. By using this plattform you accept to obey the rules, if you don't, your account will be suspended.
imo you should be happy about being able to appeal the deactivation.
"Discord", the app, is not forced to give you a precise explanation about your account being suspended.3 -
Have you ever really engaged with Discord?
I know a few people from the staff team, for example.
What they do is correct in my eyes.And if it really is a pain in the ass for you:
https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029212 > "Feedback/New Feature Request"
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Dear Lala's friend, Unyx
As I have already said, this is not a legal issue, or a technical one, or an issue about me. This is a moral issue. Please read the whole discussion, and especially my last comment about TOS.
But since you are bored to read it all and/or you insist on making it personal, let me tell you that If I was anything more than simply flagged as suspicious by an automated program, I wouldn't be able to appeal or phone-verify and get over it in seconds. So it's not about luck and how happy I should be. They simply have nothing on me. They rely too much on an AI which cannot separate a bot from someone who was simply searching and joining servers for hours. And it's partly fine. I don't care about their technical imperfections. I am talking about what decisions humans actually do in this company. The system was installed by someone who decided for it to work like that.0 -
Thank you Lala for proving that you are completely subjective in favor of your friends.
I wish you could see I am not writing against them. It's not staff's problem. I know they do not decide for the thing I'm talking about.0 -
"This is a moral issue" < not for me ^^
You have to take a look in the technically side of it and to think about what is the best way atm to handle all of this.
You don't even have a clue about the internal processes, that's the problem here.
"The system was installed by someone who decided for it to work like that." < I think it's beautiful
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I wish you to get hired by Discord, Lala, which is obviously your great goal.
I honestly wish you good luck.-1 -
Keep up the pressure Tecraus!
If you did nothing wrong, make sure Discord know about you. It's a joke that we're treated like this, I am in the same boat. I did not break ToS or community guidelines, I have proof that my ban was due to a targeted attack, yet Discord still do not care or want to know. They ignore my tickets, emails and tweets.
They expect us to disappear and to not complain, but that's not the case right now.
Don't get me wrong, I believe that if someone breaks ToS or the guidelines, they deserve to be removed from the platform. But, I have first hand experience of being falsely banned from the platform and having no way to appeal the ban or discuss it with anyone at Discord.
The more I see people experiencing the same thing, the sadder and more frustrated I get with the company. It's unacceptable, and there's no way I'm letting it go at this point. Discord need to apologise to me for my case, and they need to pull their fingers out when dealing with genuine user issues like this.
We're not all bad eggs, we're not all guilty of wrong doing. People lose their friends, their favourite servers, perhaps pictures that they store on their Discord account. Losing your account is not a joke and it's not something that should ever happen when the user is innocent. The trust and safety team are not doing their job.
If anyone else is experiencing issues like this, reach out to Discord's CEO on Twitter. I'll link it below. Tell him how you're being treated by Discord's staff, and point him to this forum where he can see what we're all dealing with.
https://twitter.com/jasoncitron
All the best, always here!1 -
Keanu Reefs
While I agree with most of what you said, I need to clarify Safety/Trust and Support are 2 different teams. When that "something going on" message appeared and I couldn't log in, I assumed my account was blocked/banned/rate-limited/disabled (or whatever the right term is) by the Safety Team for whatever security reason they suspected me for. So I contacted them first. However, those people told me they have nothing on me, they didn't take any action on my account and I should contact the Support Team instead. So unless you are talking about the failed mutual trust between the users and the company in general, I'm not sure what you meant by saying that the Safety/Trust Team is not doing their job.
To be fair, neither the Support Team triggered the current status of my account. According to them, an automated detection system did it. And I have no reason to disbelieve them about that.
Does that mean the Support Team does their job right? Absolutely not! But the way I see it, it's not their fault. Or at least not entirely. The Detection System works automatically, it flags any activity that is statistically unusual (including TOS-respected actions), it does not allow Support people to interfere, and it does not give an ETA of penalty ends. All their system does is asking for phone numbers. Someone decided for it to work like that. Someone of higher than Support Team company's rank.
And while this specific verification method undermines anonymity, one of the strongest platform's aspects, I understand it can also raise the company's value in case of a possible takeover. It's the only logical explanation I can think of why they chase so-called "suspicious" users instead of only the truly guilty ones.
If I were you, I'd stop blaming the silly copy-pasters who work in the Support Team and I'd send a "shame on you, CEO" kind of message. Do you really think he doesn't know? Then who decided for the system to work like that?0 -
my brother that's how their antisystem works to avoid overheating, fake accounts if you don't like it there is no welcome for you and other haters shame on you guys
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