Badge reverting system needed
I just got done talking to a support agent about losing my 2 year server boosting badge, which was due to my card auto pay not going through and having to put another payment option (same day nitro expired fyi). after paying that I ended up continuing on with my nitro thinking everything was fine but then 10 days later today as of this post, I noticed I didn't have my diamond on profile and realized that it was because for some reason resubbing to nitro doesn't automatically continue boosting your boosted servers prior to the resub and I didn't notice/know that. long story short the support agents say they can't do anything about my situation for some reason even though they have proof of my streak and support of subbing since 2016. I then asked the agent after receiving the news that Ima have to deal with my streak loss (which is whatever still sucks but honestly I got to move on with life since there are more important things out there then a badge doesn't stop it from sucking like I mentioned but whatever) what if a scenario where you are paying for nitro for years and boosting a server and the server then decides to close down and you can no longer boost it what do you then do in that scenario for that person 5+ year streak do they seriously just lose it? all they told me was that they can consider that a feature request and to post on forum about which tells me that discord has no system in play for such a scenario and that is honestly kind of joke and sad. crazy to think you can be paying for a service for so long and they cant even revert your badge or allow you to maintain that streak if a scenario like that arises. so I was just wondering what the community thought about this and if discord should really have a system in place to cover for a scenario like mine and the one mentioned to the support agent, I believe they should and should start actually caring more about the community that made them who they are today, which they love claiming they do.
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I am having the exact same problem, my card didn't go through properly for whatever reason and my 16 month badge got reset. I also sent a ticket but said the exact same, that they couldn't help which truly sucks! Hopefully they add a system to solve this issues that don't have anything to do with us.
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It really is needed, I literally lost my 18 month+ badge and i was really close getting the 24 month badge, pretty much just by one more month and my PayPal isn't working rroperly recently, so autopay won't work sometimes, I ended up loosing my nitro subscription like 2 ish days ago and renewed it as soon as I could and literally just like an hour ago I had my 18 month badge and it disappeared after a bit, I instantly ended up boosting a server by using both of my boosts on it, (only because I thought I was already boosting the servers and manually buying a subscription via the gift option for myself would boost the previous servers on it's own) nothing happened. It got reset one month badge, I tried contacting the customer support by opening a ticket and I added ss for proof and in their reply basically said “there isn't anything they can do about it” and told me not to contact them again if its about the badge. It's funny how they say they care about the users and can't do a thing about a minor issue, even tho I opened the ticket about it as soon as my badge disappeared. Atleast they should let the badge stay for a week after the subscription expire, there are many curicumstances where people can't just buy a subscription within a time period of 72 hours, if there are issues happening with their cards or payment apps. In that case they can't do anything other than loosing a badge that they have been paying continuously for 2 WHOLE YEARS. I don't think discord even cares about these problems and surely they do love to claim that they care about their users and then they would proceed to absolutely do nothing about some these "issues" that are actually supposed to be taken care of and probably many people are dealing with similar kind of crap.
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literally just had this happen to me. i renewed the yearly plan when my card payment didn't go through at least within their grace period of a month. what i DIDN'T NOTICE were when i resubscribed, my boosts were no longer on the server! i know it's purely cosmetic—but f***, ain't that the product of what we're paying for? you lost a consumer. at least, Discord, make it an option for long-time users to revert to the evolved badge with the dates. what sucks about this whole thing is when you're an avid fan of this company despite the status quo and their hot choices this year, and you still get this kind of disservice!
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A mi me parece que Todo esto es un robo por que como es posible que me roven y que salga una explicación tan absurda que mas encima no puede ayudarme con todo lo que te mandan hacer paso a paso y no te lleve a nada
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total robbery.
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