Discord support is just... weird
Hi, i've been banned because i was part of a discord server that broke the ToS. Before jumping on me, i want to clear out that i admit my mistake, i joined a server a friend dmed me about, i joined it, ignored it and got disabled. I've been using this app for 5 years, the account was made in 2018. It's a shame discord can just wipe out everything cause of being member of a server.
After i got disabled, i filed an appeal where i'd explain that i haven't taken part in harassment and that it must have been a problem, i got refused. After that, the same friend that sent me the server told me he got disabled aswell, that was when i realised it was the server that got me disabled. I approached discord support again, on a different ticket, explaining my situation and after a while of waiting, i did not get a response, instead, my request was marked as solved and discord support ignored me. I couldn't cope with it so i filled another request, same happened with that one and so on.
Why is the discord support so ignorant and uncooperative? They only replied me once in my first ticket and ignored my response (same ticket) and the following requests. I'm sure they are filled with many requests but if that's the issue, hire more people! If you have lots of homework, you don't just skip majority of them and don't finalize those that you didn't skip. I asked for further explanation regarding my punishment and they gave less info than the email did! Discord is so untransparent and closed regarding moderation and their new feature which would solve it isn't avalibale globally..
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was their first response a bot reply?
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Flexyx25
No, it wasn't
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my main account is also disabeld idk why i was only using better discord for 2 days with breaks
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You're lucky that someone even replied to you, I got my account disabled 2 weeks ago and they haven't even bothered to send me an email saying why I got disabled or even replied to my ticket, discord support is amazing in how utterly shit it is
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This is about the average discord support experience, Ive had my account banned twice now, once in 2021 and now this morning, other one could never get appealled and I guarantee they wont ever fix this one either.
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