Better customer support

My account was compromised and the hacker bought nitro to gift but i managed to change passwords before any further issues.

I contacted discord for a refund. followed everything their team said, change passwords, 2FA etc.

After that, radio silence. I have not recieved my money back or any further communication.

So, I raise a transaction dispute and Discord disables my account.

Nobody gave me a timeline on how long an investigation takes, and nobody responds. So, is Discord holding my account hostage until i cancel the dispute?

Is this normal? Shall I just consider that account lost?

Aurasona2

14 mai 2024 03:51

If you don't cancel the dispute they'll delete your account and make it so yout payment information can't be used again on discord

Subscriptions

14 mai 2024 09:32

Yeah but I have raised a ticket and they don't respond. I started this before the transaction dispute

Thi

14 mai 2024 17:41

You're basically a hostage until they feel like resolving your issue, yes.

Welcome to Discord.

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