It's almost been 31 days on my age appeal, no response on my ticket

Commentaires

31 commentaires

  • _shalev_

    this is so sad that they behave like this. I know they skipping tickets or marking them by priority becuase in one on my mails I actually got a response from a human for a ticket in the category “Appeal an action that was taken on my account” and he kept closing my tickets… For now it's still open but this situation really sucks because i have nitro for years and the last tier of booster badge, and just because of this stupid ban i'm going to lose it all just like that.

    3
  • shyla31

    My account has closed and i sent photo but they solved without answer thx discord

     

    Nickname: shyla31

     

    1
  • Lxxcester

    I really hope you get it back! I’m on day 23 of no response. Can you update us on here if anything happens after 31 days? I’m really hoping that the grace period of account deletion has been increased due to the large amount of tickets. It’s not fair to anyone that is currently going through an age appeal right now.

    0
  • raja ram

    Same thing going with me 14 days no response of tickets ahhh please do it something or i am gonna loose my account

     

     

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  • raja ram

    #45785389#45819952#45913609#46057125 no response on these tickets

    0
  • Lxxcester

    Hey, did your account end up getting deleted? Festive birb 

    -1
  • raja ram

    No they still exists 

     

    0
  • kat

    Yeah I've been waiting for 25 days, they closed my other ticket but one of them still remains open. I'm wondering if they just close tickets and then leave the first ones open for however long they're gonna sit and marinate?

    0
  • Festive birb

    WE ARE BACK, JUST GOT UNBANNED YEAAAAA

    3
  • Lxxcester

    Festive birb YAY CONGRATS!! Was the process really quick, or did you have to do anything else?

    0
  • raja ram

    Festive birb nice im still stucked ehhh

    0
  • kitty cat

    LETS GOOOOOOOOO

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  • raja ram

    Kitty are you also unbanned??

    0
  • kitty cat

    nah im not unbanned yet…

    0
  • neo

    this happened to me too yesterday morning and i’m still waiting for a response…i accidentally made two tickets since i forgot the picture on one of them and it closed the one where i actually had my id 😭 i’m still a bit scared but this thread has given me hope, we got this 🫂

    0
  • Dankbharrraaa T

    My ticket are also unseen from 20 days 

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  • Dankbharrraaa T

    #45785431#45913633#46057104

    0
  • Lxxcester

    I'm nearing day 28 without a response, but recently I have seen a few posts around the forum with people who have gotten their accounts back recently after waiting just a bit over 30 days. I have a lot more hope now, and I think it's possible that those of us that have tickets over 20+ days might start seeing some updates closer to the 30 day mark. 

    Good luck everyone and don't lose hope!

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  • _shalev_

    So 2 days ago i got response in my age ticket in a different email. Told them the id of the ticket i opened in this account, they told me to open a new one, i told them that i already did and today at around 3am they closed the ticket in the other account, still not a single response nor activity from any support member in this account.

    0
  • Dankbharrraaa T

    Discord are now not taking response of their user there staff team are worse support team. That will cause a big loss in future people gonna shift on another application 

    0
  • Lxxcester

    I GOT MY ACCOUNT BACK!! It was exactly a month after I made my appeal. I got two emails today at 4:53am - The first one was to reset my Discord password, and the second one was an update to my ticket which simply stated that they have reinstated my account. Don't give up hope if you are still waiting - as long as you have at least one ticket open, it seems like you should be fine.

    My recommendations:

    - Make only ONE ticket, do not spam. It will take more time for them to get to you if you have multiple. Don't worry if you made multiple, but try not to make any more.

    - Do not add comments to your open ticket unless you need to provide more information (i.e. ID, selfie, etc). You do not want to risk being pushed further back in the queue

    - Based on multiple accounts I have seen here, I do not believe that your account gets deleted after 30 days IF you have an open ticket. Multiple people on the forum recently mentioned they got their account back after 30 days, so do not worry as long as you have an open ticket.

    - When it comes to forms of identification, the best would be a government issued ID with your face and birthdate. A driver's license is also good. It's best if it has your face + birthdate on the same document.

    - This is the worst part - you have to wait. It is agonizing and Discord support takes a REALLY long time to get back to you. I reached out to them via Twitter, Facebook, and the BBB - none of these actions made my account come back faster. They truly will ignore you until the last minute. Just rest assured knowing that if you followed their directions and have an open ticket, you should get your account back, even if it takes forever. Letting the ticket sit there while it moves further up the queue is the best option.

    Thanks to everyone that gave me advice and shared this experience with me. It was terrible to wait while not even knowing the fate of my account, but I want to give some hope to everyone still waiting. It took 30 days to get my account back!

    1
  • neo

    Lxxcester IM SO HAPPY FOR YOU!! this definitely made me feel better about my case T_T thank you so much for sharing this :D

    1
  • _shalev_

    Lxxcester these are my tickets. Do you think they are okay? I got banned in may 24th. You think they would answer me before june 24th?

    0
  • _shalev_

    The 1 month ticket is the weong category. I opened re because they closed the one with the wrong category. The rest are just my testing to see if the support ignores me or not. Last comment on all of them was 12 hours ago of me telling them that they can sllve the tickets except of the Re: one.

    0
  • Lxxcester

    _shalev_ Thank you! You did end up sending a lot of tickets in, but your best bet would be to stop responding to your own tickets unless you get a response from Support. You have a lot of tickets open and not marked as automatically solved, so there is a good chance your account will not be deleted even if you reach the 30 day mark. Because you opened a lot of tickets, they might not reach you before the 24th, because your new tickets might've pushed you further back in the queue. However, I do not think you should worry. Even Festive birb reached the 30 day mark and still got their account back, and I've seen another user on here who went 32 days without getting banned and also got their account reinstated. For now just wait! I really think you can get it back as long as you're patient ^-^

    0
  • _shalev_

    Lxxcester

    Thank you! So you think i’ll get it back after 2 months because i opened too many?

    0
  • kat

    I JUST GOT MY ACCOUNT BACK! AN HOUR AGO! THANK YOU, AFTER A MONTH OF PAINFUL WAITING WE'RE BACK GUYS!

    0
  • _shalev_

    kat how many tickets did you have?

    0
  • Unknown R

    if some of you nearing the 30 day mark or are over it see this did you get your account back? or was it deleted after 30-32 days? im on day 9 and seeing people get it back after 30 days has me so frustrated because i got mine back last time this happened after 7 days and these past 9 days have been extremely long

    0
  • kat

    _shalev_ 

    I had 2 initially opened, because the first one had an ID you could barely read. That ticket got closed. The second one was left open and that's where they solved my ticket. I made a follow-up for the first one but they also closed that after solving. So I didn't end up at the back of the queue so here we are.

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